CC 6.0 custom report refresh 1 hour behind

[Tman45]

Don't know if anyone else has run into this ... we just had a strange thing happen where our Custom Application SkillSet display (RealTime) was showing yesterdays end of day stats (example 10,000 calls instead of 200 since we just opened). The issue magically cleared itself an hour later. I have checked server date/times and everything is matching. I checked numerous other things with no luck. I even looked at the audit trail to see if anyone happened to make a reporting change.
Our ad hoc reports were showing the correct data, so it was only an issue with custom reporting (for 1 hour only). Our CC opens at 6a and the issue cleared at 7:15a. Any recommendation? Thank you in advance.
-- Tyson

 

[captaingadget]

Anything to do with daylight saving time?? There is a known issue in CC6 which is supposed to have been fixed in the latest SU's.

 

[xtract]

how is the collection interval to date setup? and start time of data collection?

 

[Tman45]

Captaingadget ... yes, we SURE thought it was acting like a daylight savings time issue, but all the server times were correct.

Xtract ... I will have to verify ... I am not sure I know where to look for that either

Thank you both for your input. It has been just a one time fluke, so who knows at this point.

 

[Tman45]

Okay I think I found the interval time you asked for it is:

Data Collection Interval = 24:00 (hh:mm) and
One of the intervals starts at 6:00 (today)


Our call center opens at 6:00a and they did not have ANY problem with the custom display before this day (and the day after was fine). As mentioned the standard displays were reporting properly. Not sure what else can impact only the custom display (such as skillset display, agent display, etc).