CBT or Tutorial For Symposium

[TBarrnes]

I've worked with Nortel switches as well as Meridian Mail, but now I am applying for a job that requires me to know Symposium. Aside from me reading these posts, is there a tutorial or CBT.....or even a book that can give me a good starting knowledge of Symposium? I really want to get the job because it's in my hometown and all my family is there. Any input would be greatly appreciated.
Thanks! Travis

 

[TBarrnes]

Or even just a PDF? Please help me out if you can. I'm just hoping to learn. Thanks again Travis

 

[sandyml]

Part of what you will need to know is that Symposium is a portfolio of products, it is not a single application. For example, you have Symposium Call Center Server, Symposium Express Call Center, Symposium Web Client Server, Symposium TAPI, Symposium Agent, Symposium Web Portal, Symposium Agent Greeting -- and this is not the full list. I have gone to various classes totaling approximately 2 months on different aspects of various Symposium products, and haven't nearly attended all.

If you can narrow your search down to a specific Symposium application, that would be helpful. Do you have access to the Nortel web site for technical documentation? If so, you can download anything you need to read up on. Let us know more specifically what you're looking for, we'll try to help.

 

[TBarrnes]

The job description is vague, but I'm assuming it's Symposium Call Center Server.
How do I gain access to Nortel's website for technical documentation? I really appreciate your response. Thanks Travis

 

[Magpye]

Good luck in finding some manuals, eBay and the Nortel site are going to be your best bet.
Having said that, I wouldn't sweat it too much, as it sounds like they already have the system up and running.
If the scripts are well written and remarked, you'll be able to read through them and understand what's happening to the calls.
For everything else, there's this site

On top of that, the site is likely to have the Symposium manuals there, though this is more due to practicality than generousity of the previous admin.
I've got the manuals for a decommssioned Symposium server and they fill one of those office removals box.
Not to mention it's damn heavy too.

Symposium also has a handy little section called Script Commands which also outlines the syntax for the commands.

Personally, I wouldn't sweat it.
If you understand ACD, PABX and MM, you'll pick up Symposium - it's not as hard as some people make out
Hell, I picked it up in less than two weeks, though if you have access to those Nortel courses, they're worth the money.

Good luck !

Good judgement comes from experience,
which usually comes from bad judgement..