CBC - Dequeued From Skillset

[underwoj]

Can anyone tell me what this means in this instance (below). Also - what does the '1st Time_Queued' stuff mean on the right-hand side?

thank you!


Call ID: 10,562,616 Call Arrived: 1/31/2014 12:10:28PM

12:10:28 Local Call Arrived NULL RTE: Internal Route TRK: 0 CDN: 4813 DNIS: CLID: 4916
12:10:28 Handed Over to Master Application NULL CDN: 4813 L_APP: Master_Script TRANSF INTERCALL_ID: 0
12:10:28 Give Ringback NULL
12:10:33 Application Interflowed NULL L_APP: Master_Script L_APP: igg_ivig_app
12:10:33 Task Flow Handed Off NULL TF: 1 TF: 10425
12:10:33 Give Ringback NULL
12:10:35 Queued To Skillset NULL L_APP: igg_ivig_app SK_SET: igg_ivig_sk PRI: 6 [highlight #FCE94F]1st_TIME_QUEUED_TO_SKSET: YES[/highlight]
12:10:35 [highlight #FCE94F]Dequeued From Skillset[/highlight] NULL SK_SET: igg_ivig_sk [highlight #FCE94F]PRI: 6 REASON: PRESENTED TIME_IN_Q: 0[/highlight]
12:10:35 Call Presented NULL AGT: 6208
12:10:41 Local Call Answered Misi Ferniz - 6208 SK_SET: igg_ivig_sk
12:12:33 Local Call Released Misi Ferniz - 6208 NORM
12:12:33 Continuation Misi Ferniz - 6208 DISC SRC: ABSENT Prev Seq ID: 11

 

[effort1584]

That is telling you that this call queued at a priority of 6 to the igg_ivig_sk skillset at 12:10:35. In that same second the call dequeued from the skillset because an agent was found for the call. It was in the queue for 0 seconds. The call then rang the phone of agent 6208. This is all normal call processing.

 

[underwoj]

oh perfect thanks!