Hey all,
Since I've upgraded my lab stuff to 2.1 I've noticed in CBC the configuration option to select individual agents as one of your 3 targets to monitor seems permanently grayed out. No matter what I do I can't seem to make it available. Has anyone else noticed this, or found a way around it? I often have customers who want to monitor 1 hunt group and 2 specific agents (usually trainees) within the group, which you used to be able to do.
Peter
Since I've upgraded my lab stuff to 2.1 I've noticed in CBC the configuration option to select individual agents as one of your 3 targets to monitor seems permanently grayed out. No matter what I do I can't seem to make it available. Has anyone else noticed this, or found a way around it? I often have customers who want to monitor 1 hunt group and 2 specific agents (usually trainees) within the group, which you used to be able to do.
Peter