Cause: User Busy on outgoing call of SIP DCH from CS1000 to IP Office

[nortavaya]

Hi all,

We have issue with outgoing call from CS1000 to IP Office, we receive the following error from DCH monitoring (Cause: USER BUSY) :

DCH 115 IMSG CALLPROC REF 000001F6 CH 244 1 1 7 TOD 9:44:00

DCH 115 IMSG DISC REF 000001F6 CH 244 1 1 7 TOD 9:44:00
CAUSE :USER BUSY

DCH 115 OMSG RELEASE REF 000001F6 CH 244 1 1 7 TOD 9:44:00

DCH 115 IMSG REL COM

However, it was working fine before

Also the call from IP Office to CS1000 are working fine

DCH and NRS are OK

Do you have any idea what can be the issue ?

Thank you in advance.

 

[nortavaya]

Hello,

Sorry, the issue is resolved now

It was wrong configuration of Incoming call Routes of IP Office

Thank you