Hello,
We are having some issues with the Mlink portion on the CCMS.
We often see the following errors
Ready Response
Reference ID:68d1
This Device DN:Unknown, 481418
Result:Failure
Cause:2033
The impact is not right away... but after a few of those the whole CTI link goes down. All agents are disconnected.
Nothing is found in the Nortel documentation regarding this error
We are having some issues with the Mlink portion on the CCMS.
We often see the following errors
Ready Response
Reference ID:68d1
This Device DN:Unknown, 481418
Result:Failure
Cause:2033
The impact is not right away... but after a few of those the whole CTI link goes down. All agents are disconnected.
Nothing is found in the Nortel documentation regarding this error