Category is not populating for all users in service center

[prakashmuthu]

Hi ,

In Service Center 5.1,If I click the icon System in the screen (Service Management->Take New Calls,the populated list is not showing all the added categories.

This happens only when I login as support or sustainer user.
It shows all the added categories If I login as an administrator.

Is there any problem with user privileges?

Please help!

Regards,
Prakash

 

[ChrisWalker90]

Possible Reason

Are the categories associated with a particular company?

The administrator will have access to all categories regardless of company, however a support engineer may only see the categories for his company...

Cheers

Chris

 

[chrishaw]

As Chris said, check to see if the categories are tied to a specific company.

Also check their incident profiles. If it lists specific categories as allowed, it'll only grab those, not all. If that's blank, it'll grab all.