Cash Receipts Entry - unable to save

[Borvik]

This is a weird problem.

When entering a Check into the Cash Receipts window, they apply it to several invoices, and then attempt to save it to the batch they just created. It does nothing.

I checked Distributions - the cash account was missing, which usually triggers an error on attempting to save it - that error never occurred.

I have duplicated this on the users machined (restarted GP), and on my machined (as an admin).

How can I fix this?

Thanks.

 

[Borvik]

I turned on Script logging just before choosing "Save" and this is the result:

'rvlrmPmntDocCashReceiptsSaveOrPost'
    'rvlrmPmntDocCashReceiptsUpdateRecords()', 0
        'Create() of form rvlsyPmntDocSETP', 0, 0-, table 'rvlsyPmntDocSETP', 1
        'Exists() of form rvlsyPmntDocSETP', 0, 1-, 1
            'SetIdxID of form rvlsyPmntDocSETP', 1-, 1, 1
            'Get() of form rvlsyPmntDocSETP', 0, 1-, 15
                'Get() of form [713]', 0, 1-, table 'rvlsyPmntDocSETP', 15
        'SetIdxID of form rvlsyPmntDocSETP', 1-, 1, 1
        'GetEnablePmntDocRM() of form rvlsyPmntDocSETP', 0, 1-
        'Destroy of form rvlsyPmntDocSETP', 1-
        'rvlrmPmntDocCashReceiptsUpdateKey()', 0
            'Create() of form rvlrmPmntDocKeysMSTR', 0, 0-, table 'rvlrmPmntDocKeysMSTR', 1
            'SetIdxID of form rvlrmPmntDocKeysMSTR', 1-, 9, "PYMNT00000076603", 1
            'Get() of form rvlrmPmntDocKeysMSTR', 0, 1-, 25
                'Get() of form [713]', 0, 1-, table 'rvlrmPmntDocKeysMSTR', 25
            'SetBatchSource of form rvlrmPmntDocKeysMSTR', 1-, "RM_Cash"
            'Commit() of form rvlrmPmntDocKeysMSTR', 0, 1-
            'Destroy of form rvlrmPmntDocKeysMSTR', 1-
        'rvlrmPmntDocCashReceiptsUpdateWORK()', 0
            'rvlsyPmntDocVerifyCheckbookCurrency()', 0, "CHA", "", 0
            'SQLPath', 2150, 2, 0, ""
            'Create() of form rvlrmPmntDocWORK', 0, 0-, table 'rvlrmPmntDocWORK', 1
            'SetIdxID of form rvlrmPmntDocWORK', 1-, 9, "PYMNT00000076603", 1
            'Get() of form rvlrmPmntDocWORK', 0, 1-, 25
                'Get() of form [713]', 0, 1-, table 'rvlrmPmntDocWORK', 25
            'rvlrmPmntDocGetDefaultCustPmntDocID()', "", "CITI001"
                'Create() of form rvlrmPmntDocCustMSTR', 0, 0-, table 'rvlrmPmntDocCustMSTR', 1
                'SetIdxID of form rvlrmPmntDocCustMSTR', 1-, "CITI001", 1
                'Get() of form rvlrmPmntDocCustMSTR', 0, 1-, 15
                    'Get() of form [713]', 0, 1-, table 'rvlrmPmntDocCustMSTR', 15
                'Destroy of form rvlrmPmntDocCustMSTR', 1-
            'Create() of form rvlrmPmntDocMSTR', 0, 0-, table 'rvlrmPmntDocMSTR', 1
            'SetIdxID of form rvlrmPmntDocMSTR', 1-, "STANDARD CHECK", 1
            'Get() of form rvlrmPmntDocMSTR', 0, 1-, 15
                'Get() of form [713]', 0, 1-, table 'rvlrmPmntDocMSTR', 15
            'Destroy of form rvlrmPmntDocMSTR', 1-
            'Destroy of form rvlrmPmntDocWORK', 1-

Any ideas?

 

[Borvik]

Apparently it was the Payment Document Management module causing issues - tech support had us disable/remove this and it started working.