cash receipt apply error

[barbola]

A user's computer froze while applying a cash receipt. Now the amount remaining is greater than the cash receipt amount. This has happened before, and I had a link to the Customer Source techknowledge article to fix it. It had something to do with entering a dummy document and removing it from history.

I went to my old email and found the link, but it is the OLD techknowledge and the link is bad, and I can't seem to find it. The old TK is

http://www.greatplains.com/techknowledge/techknowledge.asp?id=1703

Does anyone know how to find it, or how to fix this?

thanks

 

[barbola]

never mind. I found a query to update the unapplied amount.