I have a situation where my pos won't fire its cash drawer. It is sending a signal alright but it doesn't seem to be strong enough to fire drawer. Maybe one in five fires drawer. is there a way I can test the signal sending to printer outside of pos? is there particular settings that should be on the com port?
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Cash drawer won't fire
- Thread starter lagg
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What POS software are you using?
Is the printer running as a windows printer or are the drivers built into the software?
If you are using a printer driven cash drawer that is a Windows printer look in the driver pack and se if there are settings to allow tone alerts when the printer prints. If so you could turn that on to test the drawer as typically the sentinal that is used to tell the printer to beep is the same sentinal used to tell the drawer to fire.
That said, if the drawer opens sometimes but not others test the same function that gets it to fire once and then try to narrow down when it works and when it does not. (move cables, restart printer etc.)
The problem could be printer, drawer, cable, software, com ports....
Is the printer running as a windows printer or are the drivers built into the software?
If you are using a printer driven cash drawer that is a Windows printer look in the driver pack and se if there are settings to allow tone alerts when the printer prints. If so you could turn that on to test the drawer as typically the sentinal that is used to tell the printer to beep is the same sentinal used to tell the drawer to fire.
That said, if the drawer opens sometimes but not others test the same function that gets it to fire once and then try to narrow down when it works and when it does not. (move cables, restart printer etc.)
The problem could be printer, drawer, cable, software, com ports....
yeh, the key is to know what kind of cash drawers you are working with. Are they printer fired drawers? Or directly connected drawers?
If printer fired, they open on the enunciation (beeps) of the printer its attached to. You should be able to set the printer to "beep" in the printer hardware settings in Aloha Mgr, under options tab. It defaults the beeps to 0, you will need to put a number greater than 0 to activate the beeps.
If its a directly connected drawer (via com port) best bet is to re-install the drivers.
Hope this helps.
If printer fired, they open on the enunciation (beeps) of the printer its attached to. You should be able to set the printer to "beep" in the printer hardware settings in Aloha Mgr, under options tab. It defaults the beeps to 0, you will need to put a number greater than 0 to activate the beeps.
If its a directly connected drawer (via com port) best bet is to re-install the drivers.
Hope this helps.
Aloha1. If you set the beeps to more than zerothen the drawer is going to open each time you complete a print. This could be a bit awkward if you have production chits that print on the guest check printer such as on a bar terminal. Although I guess you could say the drawer opens to alert the bartender that a chit is waiting for production...
If the drawer is assigned correctly it will open without "beeps".
If the drawer is assigned correctly it will open without "beeps".
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