CAS ext. dialing congestion- need Help

[cuneyt2020]

Hi ;

We have 30 CAS exts. initiated on a single TLU 76/3 located in lim 13 in a 24 lim BC.10 system. The Cas exts. are used for Predictive outbound solution. The dialogic board ( which the Tlu 76/3is connected to, where the cas. exts are initiated ) send requets to setup call, to the lim 13. Normally when you try to call one by one ( manual dialing ) there is no problem and the dialogic makes the call and transfers it to the acd agent. everything is ok. But when we start the outbound campaign most of the cas ext. goes " call org " and "register " state at the same time. And There are many congestion ( this is what we think ) messages in the outbound logs. We started Traffic rec. and Stuni and sent susip that you may find the results below. The call rate is seems to be high. Can someone interpret these and make some suggestions so that the call set up trials do not meet congestion on MD ?? Is there limit that MD can handle call set up trials at a unit time ?? if so what is it ? could this be related to ELP7/RMPSX trying to receive key codes from dialogic or so ?? We do not have any call rate alarms in the system. Can someone help ?

[tt]
<SUSIPIR=66424&66425&66426&66427&66428&66429&66429&66430&66431&66432&664
33&66434&66435&66436&66437&66438&66439&66440&66441&66442&66443&66444&66445
&66446&66447&66448;
STATUS INFORMATION AT 17:22:06 09DEC04
DIR TYPE TRAFFIC STATE/PTR LINE STATE/PTR DIV STATE ADD INFO
66424 CAS EXLLINCON #0260 BUSY #029A
66425 CAS REGISTER #0261 BUSY #029D
66426 CAS IDLE #025F FREE #029B
66427 CAS IDLE #025E FREE #0298
66428 CAS IDLE #025D FREE #0299
66429 CAS IDLE #025C FREE #0296
66429 CAS IDLE #025C FREE #0296
66430 CAS IDLE #025B FREE #0297
66431 CAS CALORG #025A BUSY #0294
66432 CAS CALORG #0259 BUSY #0295
66433 CAS SPEECH #0258 BUSY #0292
66434 CAS IDLE #0257 FREE #0293
66435 CAS CALORG #0256 BUSY #029E
66436 CAS CALORG #0255 BUSY #029F
66437 CAS CALORG #0254 BUSY #02A0
66438 CAS CALORG #0253 BUSY #02A1
66439 CAS SPEECH #0252 BUSY #0291
66440 CAS EXLLINCON #0251 BUSY #0290
66441 CAS CALORG #0250 BUSY #028F
66442 CAS IDLE #024F FREE #028E
66443 CAS REGISTER #024E BUSY #028D
66444 CAS IDLE #024D FREE #028C
66445 CAS IDLE #024C FREE #028B
66446 CAS IDLE #024B FREE #028A
66447 CAS IDLE #024A FREE #0289
66448 CAS IDLE #0249 FREE #0288
END

<SUSIPIR=66449&66450&66451&66452&66453;429&66430&66431&66432&66433&66434
&66435&66436&66437&66438&66439&66440&66441&66442&66443&66444&66445&66446&6
6447&66448;
STATUS INFORMATION AT 17:22:26 09DEC04
DIR TYPE TRAFFIC STATE/PTR LINE STATE/PTR DIV STATE ADD INFO
66449 CAS SPEECH #0248 BUSY #0283
66450 CAS SPEECH #0247 BUSY #0284
66451 CAS CALORG #0246 BUSY #0285
66452 CAS SPEECH #0245 BUSY #0286
66453 CAS CALORG #0244 BUSY #0287
END

<TRREP:MENO=47,DATE=2004-12-09,PERIOD=2;;
TRAFFIC RECORDING RESULT DATA
DATE MENO OBJECT
09DEC04 47 KEYC-R
TIME TRAFF CALLS NDV NBLO CONGO CONGP OFLO
15:45-16:00 10.16 819 24 0 0 0 6
16:00-16:15 9.39 749 24 0 0 0 1
16:15-16:30 0.01 0 24 0 0 0 0
16:30-16:45 2.38 225 24 0 0 0 5
16:45-17:00 10.67 774 24 0 0 0 5
17:00-17:15 9.80 785 24 0 0 0 1
17:15-17:30 8.94 705 24 0 0 0 2
BUSY HOUR START TIME = 16:30

END

14.14.26.040 00002 SWSW SIGNAL STODIG (H'0096)
FROM ELP7 (H'01A0) EXE A IN LIM 013
TO RMPS1 (H'0319) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'00 H'0A H'AE H'02 H'00 H'FF H'02 H'00 H'A6 H'3A
010 H'02 H'00 H'1B H'38
14.14.26.060 00003 HWSW SIGNAL LINESTATE (H'0001)
FROM EQU NO 13-1-40-08
TO ELP7 (H'01A0) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'02 H'5A H'0B H'00 H'00 H'00 H'00 H'00 H'00 H'00
010 H'00
14.14.26.060 00004 SWSW SIGNAL DISCONTMS (H'004A)
FROM ELP7 (H'01A0) EXE A IN LIM 013
TO TSP (H'033B) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'04 H'01 H'88 H'02 H'00 H'8D H'28 H'02 H'00 H'29
010 H'F8
14.14.26.080 00005 SWSW SIGNAL USREVENT (H'0043)
FROM ELP7 (H'01A0) EXE A IN LIM 013
TO DCTAP (H'021E) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'00 H'FF H'FF H'FF H'00 H'00 H'08 H'B7 H'FF H'FF
010 H'FF H'01 H'FF H'0F H'00 H'FF H'FF H'FF H'02 H'00
020 H'AF H'FC H'02 H'00 H'9C H'06
14.14.26.080 00006 SWSW SIGNAL LINFRE (H'0073)
FROM ELP7 (H'01A0) EXE A IN LIM 013
TO DER (H'017D) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'02 H'94 H'00 H'00 H'00 H'00 H'00 H'00 H'00 H'00
010 H'02 H'00 H'9C H'4C H'02 H'00 H'29 H'FC
14.14.26.080 00007 SWHW SIGNAL SENLINSTA (H'0001)
FROM ELP7 (H'01A0) EXE A IN LIM 013
TO EQU NO 13-1-40-08
WITH 0 1 2 3 4 5 6 7 8 9
000 H'0B H'00 H'02 H'00 H'B1 H'72 H'02 H'00 H'9C H'AE
14.14.26.200 00008 SWSW SIGNAL KEYDIGREC (H'00D8)
FROM ADP (H'028C) EXE A IN LIM 013
TO ELP7 (H'01A0) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'02 H'55 H'78 H'01 H'02 H'00 H'1C H'64 H'00 H'00
010 H'00 H'00
14.14.26.200 00009 SWSW SIGNAL STODIG (H'0096)
FROM ELP7 (H'01A0) EXE A IN LIM 013
TO RMPS1 (H'0319) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'00 H'0A H'AE H'01 H'00 H'FF H'02 H'00 H'A6 H'3A
010 H'02 H'00 H'1B H'38
14.14.26.320 00010 HWSW SIGNAL LINESTATE (H'0001)
FROM EQU NO 13-1-40-17
TO ELP7 (H'01A0) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'02 H'52 H'0B H'00 H'00 H'00 H'00 H'00 H'00 H'00
010 H'00
14.14.26.320 00011 SWSW SIGNAL CLEAR (H'0066)
FROM ELP7 (H'01A0) EXE A IN LIM 013
TO RMPS1 (H'0319) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'05 H'B1 H'02 H'52 H'01 H'A0 H'0D H'02 H'00 H'98
010 H'20 H'02 H'00 H'29 H'60
14.14.26.340 00012 SWSW SIGNAL RELEASE (H'0086)
FROM RMPS12 (H'0324) EXE A IN LIM 013
TO ELP7 (H'01A0) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'02 H'52 H'7B H'02 H'00 H'9A H'1E H'02 H'00 H'4B
010 H'DE
14.14.26.340 00013 SWSW SIGNAL FETTMSEXN (H'009F)
FROM ELP7 (H'01A0) EXE A IN LIM 013
TO ELDP (H'019B) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'02 H'52 H'7C H'00 H'00 H'02 H'00 H'8D H'C6 H'02
010 H'00 H'87 H'94
14.14.26.340 00014 SWSW SIGNAL *************** (H'0000)
FROM ELDP (H'019B) EXE A IN LIM 013
TO ELP7 (H'01A0) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'02 H'52 H'7C H'00 H'00 H'00 H'02 H'00 H'03 H'5C
010 H'00 H'00 H'00 H'00
14.14.26.340 00015 SWSW SIGNAL DISAUXDEV (H'0046)
FROM ELP7 (H'01A0) EXE A IN LIM 013
TO TRP (H'0339) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'00 H'2E H'64 H'02 H'00 H'8C H'04 H'02 H'00 H'88
010 H'64
14.14.26.340 00016 SWSW SIGNAL USREVENT (H'0043)
FROM ELP7 (H'01A0) EXE A IN LIM 013
TO DCTAP (H'021E) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'00 H'FF H'FF H'FF H'00 H'00 H'11 H'11 H'FF H'FF
010 H'FF H'01 H'FF H'0F H'00 H'FF H'FF H'FF H'02 H'00
020 H'AF H'FC H'02 H'00 H'9C H'06
14.14.26.340 00017 SWSW SIGNAL LINFRE (H'0073)
FROM ELP7 (H'01A0) EXE A IN LIM 013
TO DER (H'017D) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'02 H'91 H'00 H'00 H'00 H'00 H'00 H'00 H'00 H'00
010 H'02 H'00 H'9C H'4C H'02 H'00 H'4C H'BA
14.14.26.340 00018 SWHW SIGNAL SENLINSTA (H'0001)
FROM ELP7 (H'01A0) EXE A IN LIM 013
TO EQU NO 13-1-40-17
WITH 0 1 2 3 4 5 6 7 8 9
000 H'0B H'00 H'02 H'00 H'B1 H'72 H'02 H'00 H'9C H'AE
14.14.26.360 00019 SWSW SIGNAL KEYDIGREC (H'00D8)
FROM ADP (H'028C) EXE A IN LIM 013
TO ELP7 (H'01A0) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'02 H'55 H'78 H'06 H'02 H'00 H'1C H'64 H'00 H'00
010 H'00 H'00
14.14.26.360 00020 SWSW SIGNAL STODIG (H'0096)
FROM ELP7 (H'01A0) EXE A IN LIM 013
TO RMPS1 (H'0319) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'00 H'0A H'AE H'06 H'00 H'FF H'02 H'00 H'A6 H'3A
010 H'02 H'00 H'1B H'38
14.14.26.380 00021 HWSW SIGNAL LINESTATE (H'0001)
FROM EQU NO 13-1-40-19
TO ELP7 (H'01A0) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'02 H'50 H'0B H'00 H'00 H'00 H'00 H'00 H'00 H'00
010 H'00
14.14.26.380 00022 SWSW SIGNAL DISCONTMS (H'004A)
FROM ELP7 (H'01A0) EXE A IN LIM 013
TO TSP (H'033B) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'04 H'01 H'93 H'02 H'00 H'8D H'28 H'02 H'00 H'29
010 H'F8
14.14.26.380 00023 SWSW SIGNAL USREVENT (H'0043)
FROM ELP7 (H'01A0) EXE A IN LIM 013
TO DCTAP (H'021E) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'00 H'FF H'FF H'FF H'00 H'00 H'28 H'01 H'FF H'FF
010 H'FF H'01 H'FF H'0F H'00 H'FF H'FF H'FF H'02 H'00
020 H'AF H'FC H'02 H'00 H'9C H'06
14.14.26.380 00024 SWSW SIGNAL LINFRE (H'0073)
FROM ELP7 (H'01A0) EXE A IN LIM 013
TO DER (H'017D) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'02 H'8F H'00 H'00 H'00 H'00 H'00 H'00 H'00 H'00
010 H'02 H'00 H'9C H'4C H'02 H'00 H'29 H'FC
14.14.26.380 00025 SWHW SIGNAL SENLINSTA (H'0001)
FROM ELP7 (H'01A0) EXE A IN LIM 013
TO EQU NO 13-1-40-19
WITH 0 1 2 3 4 5 6 7 8 9
000 H'0B H'00 H'02 H'00 H'B1 H'72 H'02 H'00 H'9C H'AE
14.14.26.440 00026 SWSW SIGNAL RELCON (H'0038)
FROM SCP (H'032F) EXE A IN LIM 013
TO ELP7 (H'01A0) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'02 H'59 H'69 H'00 H'FF H'FF H'02 H'00 H'6E H'64
010 H'02 H'00 H'36 H'B2
14.14.26.440 00027 SWSW SIGNAL DISCONNECT (H'0021)
FROM ELP7 (H'01A0) EXE A IN LIM 013
TO LSP (H'0054) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'01 H'89 H'00 H'FF H'FF H'FF H'FF H'02 H'00 H'99
010 H'EC H'02 H'00 H'6E H'6E
14.14.26.440 00028 SWSW SIGNAL SETCRITIME (H'007A)
FROM RMPS5 (H'031D) EXE A IN LIM 013
TO ELP7 (H'01A0) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'02 H'55 H'78 H'00 H'02 H'00 H'C3 H'D4 H'02 H'00
010 H'29 H'D2
14.14.26.500 00029 SWSW SIGNAL KEYDIGREC (H'00D8)
FROM ADP (H'028C) EXE A IN LIM 013
TO ELP7 (H'01A0) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'02 H'55 H'78 H'03 H'02 H'00 H'1C H'64 H'00 H'00
010 H'00 H'00
14.14.26.500 00030 SWSW SIGNAL STODIG (H'0096)
FROM ELP7 (H'01A0) EXE A IN LIM 013
TO RMPS1 (H'0319) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'00 H'0A H'AE H'03 H'00 H'FF H'02 H'00 H'A6 H'3A
010 H'02 H'00 H'1B H'38
14.14.26.500 00031 SWSW SIGNAL SETCRITIME (H'007A)
FROM RMPS5 (H'031D) EXE A IN LIM 013
TO ELP7 (H'01A0) EXE A IN LIM 013
WITH 0 1 2 3 4 5 6 7 8 9
000 H'02 H'55 H'78 H'00 H'02 H'00 H'C3 H'D4 H'02 H'00
010 H'29 H'D2

[/tt]


thanks in advance& regards..

 

[Avstral]

Buddy,
I really tryed to understand your problem ....
Possibly I'm too stupid (

"Callorg" - you have an outgoing call in line state.
"Register" state is the next state of the call.

No problems here.

Yes, you have rather high load.
Rather close to max possible in multy-LIM system.

You have some overflow cases, but no congestion on tone rec-rs.

Your signal trace is about nothing. No disturbance there.

If you need to see the load on the TLU76/3, use this:
TRPLI:BPOS=.....,TIMEI=08-00,TIMEE=18-00,DATE=......;

Check also load in whole LIM:
TREXI:LIM=...,TIMEI=08-00,TIMEE=18-00,DATE=.....;

But what the problem is???

Regards

 

[cuneyt2020]

Hi Avstral, basically the problem is, We have ~9000 records to be dialled per day , and lots of call results are updated such as "busy" on Predictive module.((3000 of them seems busy) In fact,only ~100 of them are busy The predictive module can not make outbound call...(WE recorded the audio of the diallings) and when we listened to the records which are updated as busy result, there was a very fast busy tone like congestion tone.

I sent SUSIP, because may be callorg state shows how much calls should be processed per second.. Can MD do such amounty of call on a lim?
And we thought that this is because of Lim processor or something else.
And what can we do for reducing this busy-result calls?

Do you have any design or any advice to make it more perf.?
Rgrds

 

[Avstral]

Well, I still do not understand, what "~9000 records" are?
Internal number, external number or what?

But if you need to find bottleneck in you system, start proper trafic recording first.

Read TR description in ALEX - this is VERY poweful tool.
Start recording on CAS extencions, in all the LIM, TMU boards and so on.

Noone can help you without you own homework.

SUSIP can't show processer load or "how much calls ... processed per second.. ".

Use TREXI:LIM=...,TIMEI=08-00,TIMEE=18-00,DATE=.....; for this.

Or, if this is too complicated for you, ask local Damovo/Ericsson to do such a research.

Regards