Carrier issued new toll free number to existing T1 - CM isn't picking them up

[avayaaacc]

Our carrier issued a new toll free number beginning with 855, and I have added it to the incoming call treatment on the trunks, but calls to that number are still giving a "we're sorry, this number is not available". Traces to the trunk access code show no activity. The T1 terminates on a G450 gateway. Is there something I might be missing? We have other local and toll free numbers riding the same T1

 

[AvayaTier3]

You need to know the DNIS digits sent from your provider when the 855 number is dialed and a trunk is selected.
These digits are what you assign on the inc-call-handling-trmt


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[avayaaacc]

Hi AvayaTier3,

What's interesting is that the carrier did not provide this, and in looking at some of our other toll frees, the whole 10 digits are configured on the inc call treatment

 

[AvayaTier3]

That's okay as long as they are defined.
can you post your inc-call-handling

I would imagine delete 10 then insert xxxx for station, hunt, vdn destination that match your pbx dialplan.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[joe2938]

Well call them then as you will need it