datajockey123
Technical User
Have a client that wants to have an emergency roadside assistance number made available to callers in their AA.
What they currently have is as follows;
Greeting Morning, Afternoon, Evening and Non Business and then CCR takes over with Path 0 and states;
"if you know the extension of the person or party you would like please input it now.
For Service Press #1 (Menu with two options - Service Counter HG290 or Emergency Roadside Assistance (Transfers to an outside pool and then the Emergency Roadside Assistance 800 number)),
For Sales Press #2 (Menu "Press 1 for general sales" transfers to HG291 and the individual sales members "Press 2," etc,.)
For Parts press #3 (transfer to HG292),
For our business information please press #4, (information statement and then destination: home)
for Accounting press #5 (Transfers to ext 224)
and for Emergency Roadside Assistance please press #6.
Can we get the message to repeat by choosing "Press #7" and if there is no input, the caller is transferred to the sales hunt group. I have the overflow for the sales hunt group set to transfer to the sales managers extension/voice mail box.
Any thoughts or suggestions from your experience would be greatly appreciated
It is a CALLPilot 150 with 4 ports on a CICS
Many thanks,
Datajockey123
What they currently have is as follows;
Greeting Morning, Afternoon, Evening and Non Business and then CCR takes over with Path 0 and states;
"if you know the extension of the person or party you would like please input it now.
For Service Press #1 (Menu with two options - Service Counter HG290 or Emergency Roadside Assistance (Transfers to an outside pool and then the Emergency Roadside Assistance 800 number)),
For Sales Press #2 (Menu "Press 1 for general sales" transfers to HG291 and the individual sales members "Press 2," etc,.)
For Parts press #3 (transfer to HG292),
For our business information please press #4, (information statement and then destination: home)
for Accounting press #5 (Transfers to ext 224)
and for Emergency Roadside Assistance please press #6.
Can we get the message to repeat by choosing "Press #7" and if there is no input, the caller is transferred to the sales hunt group. I have the overflow for the sales hunt group set to transfer to the sales managers extension/voice mail box.
Any thoughts or suggestions from your experience would be greatly appreciated
It is a CALLPilot 150 with 4 ports on a CICS
Many thanks,
Datajockey123