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Capturing SL by removing ABA calls under 20 secs

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CMick

CMick

Technical User
Jul 21, 2005
15
US
Hello,

For a little while now, I've been attempting to capture Service Level (SL) by removing abandon calls under 20 secs.

Currently, I need to export the data into Excel and remove calls meeting the ABA time criteria; though I'm thinking there must be an easier way (i.e. via CMS).

Would anyone happen to know a way to accomplish this? Or, would someone be able to forward a working query to capture a CSL removing ABA calls under 20 seconds?

Thank you for any help you can provide.

-cmick
 
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