Hi Folks,
Does anyone know if it's possible to set a variable to hold the value of the current number of calls queued or staffed agents right at the top of a vector? We're trying to create a vector which will cap at say 100% of staffed agents from 1 right up to infinity. Currently, we do it like below...
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 goto step 12 if staffed-agents in skill 1st <= 10
02 goto step 14 if staffed-agents in skill 1st <= 20
03 goto step 16 if staffed-agents in skill 1st <= 30
04 goto step 18 if staffed-agents in skill 1st <= 40
05 goto step 20 if staffed-agents in skill 1st <= 50
06 goto step 22 if unconditionally
07 stop
08
09
10
11
12 goto step 31 if calls-queued in skill 1st pri m >= 20
13 goto vector 929 @step 1 if unconditionally
14 goto step 31 if calls-queued in skill 1st pri m >= 40
15 goto vector 929 @step 1 if unconditionally
16 goto step 31 if calls-queued in skill 1st pri m >= 60
17 goto vector 929 @step 1 if unconditionally
18 goto step 31 if calls-queued in skill 1st pri m >= 80
19 goto vector 929 @step 1 if unconditionally
20 goto step 31 if calls-queued in skill 1st pri m >= 100
21 goto vector 929 @step 1 if unconditionally
22 goto step 31 if calls-queued in skill 1st pri m >= 120
23 goto vector 929 @step 1 if unconditionally
24 stop
25
26
27
28
29
30
31 busy
32 stop
What we'd like to do is something like this but can't seem to find a way to set x and y accordingly...
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 set x = staffed-agents in skill 1st
02 set y = calls-queued in skill 1st
03 disconnect after announcement 6543 if y => x
04 queue to skill 1st
05
I suspect it's not possible but thought I'd ask. Thanks for looking
Does anyone know if it's possible to set a variable to hold the value of the current number of calls queued or staffed agents right at the top of a vector? We're trying to create a vector which will cap at say 100% of staffed agents from 1 right up to infinity. Currently, we do it like below...
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 goto step 12 if staffed-agents in skill 1st <= 10
02 goto step 14 if staffed-agents in skill 1st <= 20
03 goto step 16 if staffed-agents in skill 1st <= 30
04 goto step 18 if staffed-agents in skill 1st <= 40
05 goto step 20 if staffed-agents in skill 1st <= 50
06 goto step 22 if unconditionally
07 stop
08
09
10
11
12 goto step 31 if calls-queued in skill 1st pri m >= 20
13 goto vector 929 @step 1 if unconditionally
14 goto step 31 if calls-queued in skill 1st pri m >= 40
15 goto vector 929 @step 1 if unconditionally
16 goto step 31 if calls-queued in skill 1st pri m >= 60
17 goto vector 929 @step 1 if unconditionally
18 goto step 31 if calls-queued in skill 1st pri m >= 80
19 goto vector 929 @step 1 if unconditionally
20 goto step 31 if calls-queued in skill 1st pri m >= 100
21 goto vector 929 @step 1 if unconditionally
22 goto step 31 if calls-queued in skill 1st pri m >= 120
23 goto vector 929 @step 1 if unconditionally
24 stop
25
26
27
28
29
30
31 busy
32 stop
What we'd like to do is something like this but can't seem to find a way to set x and y accordingly...
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 set x = staffed-agents in skill 1st
02 set y = calls-queued in skill 1st
03 disconnect after announcement 6543 if y => x
04 queue to skill 1st
05
I suspect it's not possible but thought I'd ask. Thanks for looking