capacity CMS

[zohr888]

Hello All,

I have a big problem, some agents can't loggingIN on Avaya. I thing a Problem Licence CMS :

capacity:
2126 Over CMS agent login cap 28 303 09/25/10:58 09/25/11:48 255
2126 Over CMS agent login cap 39BD C8 09/25/10:58 09/25/11:47 255
2126 Over CMS agent login cap 5B32 3E6 09/25/10:58 09/25/11:48 255
2126 Over CMS agent login cap 4743 B96 09/25/10:59 09/25/11:48 255

CM6 : 5814 agents / 4178 logginIN
CMS : 202 Agents

Best Regards,
Zouhair

 

[phoneguy55]

This is usually a data storage allocation issue. CMS System Setup -> Data Storage Allocation -> Total split/skill members, summed over all splits/skills