CAP and Incoming calls (from Auto Attendant)

[ty0004]

The only way our CAP receives calls is when someone presses zero from the attendant/CCR. I have 3 buttons programmed as intercom. If the operator is handling a call, any subsequent call gets the message "that extension not available" and returns to the beginning of the Auto attendant.

How do i allow more than one call into the attendant at a time?

Thanks in advance for your help.

Ty

 

[lowradiation]

The attendant phone may be forwarded on busy to a non-exsisting extension.

 

[ty0004]

Thanks for the reply, but I checked that, and that wasn't the issue. Any other ideas, let me know...any help is appreciated.


Thanks,

Ty

 

[sprucegrover]

Have you checked under F982 that 'Attendant Avail' is set to Y, and under F983, AA, GRTG & AA that 'Return to AA' is set to Y

 

[mroberts]

Also, check DND on busy, should be NO. MRoberts
mroberts@americaii.com

http://www.a1teletronics.com

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[ty0004]

Well thanks to everyone for the ideas. Everything is up and functioning as intended.

Thanks,

Ty

 

[mroberts]

Well, don't hold us in suspense! What was the trouble? MRoberts
mroberts@americaii.com

http://www.a1teletronics.com

If you find a tip helpful, please mark it as such.

 

[ty0004]

Sorry...Well now I know to verify the problem, and not just take the end user's word for it. User error strikes again...

Thanks Again...