cant transfer EC500 phone calls to remote worker 1

[NewbieCarol]

we have a CM6.2 system. I set up a handful of our field adjusters with EC500. However, when the switchboard or even internally tries to transfer a call to their extension their cell phone rings but doesnt go to the cell phone vm like I want it to. I have the voicemail detection set to none.

I know this isn't rocket science but does anyone have any ideas?

 

[kyle555]

How many rings in the coverage path on their station? Maybe it's less than cellular voicemail?

 

[joe2938]

also system parm coverage, look into these settings as well

 

[NewbieCarol]

That's just it I don't have a coverage path set on their stations at all because we wanted the calls goto their cell vm.

Joe..what should I be looking at in the system parameters.

 

[joe2938]

page 2, coverage of calls redirected off network enabled, make this a yes

 

[NewbieCarol]

Joe, still didn't work.

 

[joe2938]

can you provide a trace

 

[Saiyan656]

...That doesn't make sense. If the cell phone is ringing, then the cell VM will pick up after multiple rings regardless. So what happens when you dial the cell phone directly? how many rings does it take for the cell phone to ring then go to VM?

 

[Saiyan656]

Below are my settings (if I press button on cell phone while ringing it will go to my cell VM)
display off-pbx-telephone configuration-set 2
pbx
extension
y
n
dtmf
timed (seconds): 4
n
y
primary-first
n

n
n
n
Call proceeding

 

[NewbieCarol]

When I call the EC500 enabled extension directly, it rings about 7 times and then goes to her cell VM.

When I call outside and then back in and enter her extension, it rings about 7 times and then goes to her VM.

I changed my configuration set to match what you have above and then tried to have the switchboard transfer me, after about 7 rings it comes back to the switchboard operator.

And yes, she claims when I'm doing all these test calls, her cell phone is ringing.

This is making me crazy and taking up way too much of my time. It's got to be some stupid little setting.

 

[NewbieCarol]

I thought I would add an update to this issue. We changed the return call timer on the console parameters to 45. I think it was set at 30. So far it seems like that may have solved the issue.

 

[joe2938]

some pink for letting us know the outcome!