cant transfer calls to a certain handset - ip400

[tonyvee1973]

Hi all
I have an ip400 system with 6424D+ handsets.
Just added a new handset and all works ok, however when anyone tries to transfer a call by pressing the transfer button then pressing their shortcut button on the right it does not connect.
If they however press the transfer button and dial their extension number it will.
I have tried copying an existing good users settings and renaming etc and also rebooting etc but still no joy
any ideas?

 

[Okkie26]

How did you setup the 'shortcut' button?

Is this installed as a user button?

Do not use the Dial function here, that wont work.