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Can't tranfer to agent Prompt No Vdu ID

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hymanchen

hymanchen

Vendor
Nov 20, 2023
6
0
0
CN
Need your help!
I can transfer to agent via IVR at first,but can't transfer to agent after 30 min,the ivr logs prompt no VDU ID.Recover can transfer to agent when i restart the appserver.

IC7.2.3
Ep7.2
AES10.1.3
CM10.1.3

IVR logs:

2024-01-23 21:33:31,957:[http-nio-7080-exec-10][com.ls.util.FileUtil] [(Ver-2015-06-25(1)) : writeForSms strSql:insert into s_avr_sms(sms_id,org_no,send_type,phone,request_time,sms_status,call_id) values(seq_s_avr_sms_id.nextval,'30800001','02','69001',sysdate,'0','')]
2024-01-23 21:33:31,962:[http-nio-7080-exec-10][Dialog.Designer.TraceWriter.GasIVR] [46E99AF3F5396D2E00DD9286FA65A705:/GasIVR : Using SCESession 46E99AF3F5396D2E00DD9286FA65A705:/GasIVR servlet : agentService-PlayWaiting]
2024-01-23 21:33:42,318:[http-nio-7080-exec-4][Dialog.Designer.TraceWriter.GasIVR] [46E99AF3F5396D2E00DD9286FA65A705:/GasIVR : Using SCESession 46E99AF3F5396D2E00DD9286FA65A705:/GasIVR servlet : agentService-SetTransferVdu]
2024-01-23 21:33:42,319:[http-nio-7080-exec-4][Dialog.Designer.TraceWriter.GasIVR] [46E99AF3F5396D2E00DD9286FA65A705:/GasIVR : Storing :playWaiting___noinputcount to complex: PlayWaiting:noinputcount as [1]]
2024-01-23 21:33:42,319:[http-nio-7080-exec-4][Dialog.Designer.TraceWriter.GasIVR] [46E99AF3F5396D2E00DD9286FA65A705:/GasIVR : Storing :playWaiting___nomatchcount to complex: PlayWaiting:nomatchcount as [0]]
2024-01-23 21:33:42,319:[http-nio-7080-exec-4][Dialog.Designer.TraceWriter.GasIVR] [46E99AF3F5396D2E00DD9286FA65A705:/GasIVR : Assigning [Edu:ls_ani] to [vdu_cache:contact_attr__DOT__ls_ani]]
2024-01-23 21:33:42,319:[http-nio-7080-exec-4][Dialog.Designer.TraceWriter.GasIVR] [46E99AF3F5396D2E00DD9286FA65A705:/GasIVR : Assigning [Edu:ls_dnis] to [vdu_cache:contact_attr__DOT__ls_dnis]]
2024-01-23 21:33:42,319:[http-nio-7080-exec-4][Dialog.Designer.TraceWriter.GasIVR] [46E99AF3F5396D2E00DD9286FA65A705:/GasIVR : Assigning [Edu:ls_call_id] to [vdu_cache:contact_attr__DOT__ls_call_id]]
2024-01-23 21:33:42,319:[http-nio-7080-exec-4][Dialog.Designer.TraceWriter.GasIVR] [46E99AF3F5396D2E00DD9286FA65A705:/GasIVR : Assigning [Edu:ls_org_no] to [vdu_cache:contact_attr__DOT__ls_org_no]]
2024-01-23 21:33:42,319:[http-nio-7080-exec-4][Dialog.Designer.TraceWriter.GasIVR] [46E99AF3F5396D2E00DD9286FA65A705:/GasIVR : Assigning [Edu:ls_lan] to [vdu_cache:contact_attr__DOT__ls_lan]]
2024-01-23 21:33:42,319:[http-nio-7080-exec-4][Dialog.Designer.TraceWriter.GasIVR] [46E99AF3F5396D2E00DD9286FA65A705:/GasIVR : Assigning [Edu:ls_epcc_type] to [vdu_cache:contact_attr__DOT__ls_epcc_type]]
2024-01-23 21:33:42,319:[http-nio-7080-exec-4][Dialog.Designer.TraceWriter.GasIVR] [46E99AF3F5396D2E00DD9286FA65A705:/GasIVR : Assigning [Edu:ls_cust_type] to [vdu_cache:contact_attr__DOT__ls_cust_type]]
2024-01-23 21:33:42,319:[http-nio-7080-exec-4][Dialog.Designer.TraceWriter.GasIVR] [46E99AF3F5396D2E00DD9286FA65A705:/GasIVR : Assigning [Edu:ls_phone_type] to [vdu_cache:contact_attr__DOT__ls_phone_type]]
2024-01-23 21:33:42,319:[http-nio-7080-exec-4][Dialog.Designer.TraceWriter.GasIVR] [46E99AF3F5396D2E00DD9286FA65A705:/GasIVR : Assigning [Edu:ls_user_id] to [vdu_cache:contact_attr__DOT__ls_user_id]]
2024-01-23 21:33:42,319:[http-nio-7080-exec-4][Dialog.Designer.TraceWriter.GasIVR] [46E99AF3F5396D2E00DD9286FA65A705:/GasIVR : Assigning [Edu:ls_strategy_id] to [vdu_cache:contact_attr__DOT__ls_strategy_id]]
2024-01-23 21:33:42,319:[http-nio-7080-exec-4][Dialog.Designer.TraceWriter.GasIVR] [46E99AF3F5396D2E00DD9286FA65A705:/GasIVR : Assigning [Edu:ls_sys_call_time] to [vdu_cache:contact_attr__DOT__ls_sys_call_time]]
2024-01-23 21:33:42,319:[http-nio-7080-exec-4][Dialog.Designer.TraceWriter.GasIVR] [46E99AF3F5396D2E00DD9286FA65A705:/GasIVR : Assigning [Edu:ls_flow_id] to [vdu_cache:contact_attr__DOT__ls_flow_id]]
2024-01-23 21:33:42,319:[http-nio-7080-exec-4][Dialog.Designer.TraceWriter.GasIVR] [46E99AF3F5396D2E00DD9286FA65A705:/GasIVR : Assigning [CommonArray:eek:rgNo] to [vdu_cache:contact_attr__DOT__ls_vdn]]
2024-01-23 21:33:42,319:[http-nio-7080-exec-4][Dialog.Designer.TraceWriter.GasIVR] [46E99AF3F5396D2E00DD9286FA65A705:/GasIVR : Assigning [CommonArray:isPlayPriceAsZhengzhou] to [vdu_cache:contact_attr__DOT__ls_price_as_zz]]
2024-01-23 21:33:42,319:[http-nio-7080-exec-4][Dialog.Designer.TraceWriter.GasIVR] [46E99AF3F5396D2E00DD9286FA65A705:/GasIVR : Executing IPluggableExecutable com.avaya.sce.ic.ui.icConnector : SetVDU]
2024-01-23 21:33:42,319:[http-nio-7080-exec-4][Dialog.Designer.TraceWriter.GasIVR] [46E99AF3F5396D2E00DD9286FA65A705:/GasIVR : ICCommand.execute: setting session cookie to 46E99AF3F5396D2E00DD9286FA65A705:/GasIVR]
2024-01-23 21:33:42,322:[http-nio-7080-exec-4][Dialog.Designer.TraceWriter.GasIVR] [46E99AF3F5396D2E00DD9286FA65A705:/GasIVR : Using SCESession 46E99AF3F5396D2E00DD9286FA65A705:/GasIVR servlet : agentService-TransferAgent]
2024-01-23 21:33:42,322:[http-nio-7080-exec-4][Dialog.Designer.TraceWriter.GasIVR] [46E99AF3F5396D2E00DD9286FA65A705:/GasIVR : Executing IPluggableExecutable com.avaya.sce.ic.ui.icConnector : TransferCall]
2024-01-23 21:33:42,322:[http-nio-7080-exec-4][Dialog.Designer.TraceWriter.GasIVR] [46E99AF3F5396D2E00DD9286FA65A705:/GasIVR : ICCommand.execute: setting session cookie to 46E99AF3F5396D2E00DD9286FA65A705:/GasIVR]
2024-01-23 21:33:42,323:[http-nio-7080-exec-4][Dialog.Designer.TraceWriter.GasIVR] [46E99AF3F5396D2E00DD9286FA65A705:/GasIVR : session id:crcgasaaep01-2024023133301-7 | GasIVR:agentService-TransferAgent | TransferAgent happen runtimecommon.SCERuntimeException : | ddLastException:stacktrace : com.avaya.sce.runtimecommon.SCERuntimeException: ICTransferCall:No VDU ID
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2597)
at com.avaya.sce.runtime.connectivity.ic.ICCommand.setError(ICCommand.java:266)
at com.avaya.sce.runtime.connectivity.ic.TransferCall.getCommand(TransferCall.java:58)
at com.avaya.sce.runtime.connectivity.ic.ICCommand.executeCommand(ICCommand.java:137)
at com.avaya.sce.runtime.connectivity.ic.ICCommand.execute(ICCommand.java:48)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:237)
at flow.subflow.agentService.TransferAgent.executeDataActions(TransferAgent.java:85)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:121)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:247)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:148)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:661)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:728)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:467)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:392)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:311)
at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1458)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:184)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:247)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:148)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:661)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:198)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:478)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:80)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:624)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:342)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:799)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:861)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1455)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748
 
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