Hi,
A company I manage the IT resources for has recently had a Notel phone system installed. Part of this phone system included installing a third party software system into Outlook that manages the voicemail (CallPilot Server).
Since they installed this software the users are unable to send emails (they can receive) and the user is greeted with a "CallPilot Server: Your Mailbox has been disabled" error when outlook starts.
My first thought was to uninstall the Nortel software which did stop the error. However when a user still tries to send an email they get a "550 relay access denied" and "554 relay access denied" system error return email.
I've enabled SMTP authentication and checked and double checked the settings against my PC that works fine (no Nortel).
I'm thinking that the Nortel software has changed a setting somewhere that has stopped the SMTP authentication.
Any suggestions would be most welcome.
Kind regards,
Gary
A company I manage the IT resources for has recently had a Notel phone system installed. Part of this phone system included installing a third party software system into Outlook that manages the voicemail (CallPilot Server).
Since they installed this software the users are unable to send emails (they can receive) and the user is greeted with a "CallPilot Server: Your Mailbox has been disabled" error when outlook starts.
My first thought was to uninstall the Nortel software which did stop the error. However when a user still tries to send an email they get a "550 relay access denied" and "554 relay access denied" system error return email.
I've enabled SMTP authentication and checked and double checked the settings against my PC that works fine (no Nortel).
I'm thinking that the Nortel software has changed a setting somewhere that has stopped the SMTP authentication.
Any suggestions would be most welcome.
Kind regards,
Gary