When I get into eQuality Interactions Live Monitor and monitor a particular agent; I'm only able to listen to the voice conversation but I'm not able to see any screen captures. When I start the monitoring I get an error that says "eRecorder Error. expected content not received. Please contact your system administrator" ERR - 1263. Any help will be greatly appreciated. This is only happening to this particular agent. I have already uninstall and reinstalled.
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Can't see video thru eQuality
- Thread starter conegomez
- Start date
Is the video being recorded at all, or is it only during live monitoring that you cannot see the video?
Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France
Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France
- Thread starter
- #3
Check to make sure that you have the correct Window's logon ID in the agent's profile.
Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France
Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France
- Thread starter
- #5
What version are you on? We have a pretty old release and I don't want to give you incorrect information.....
Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France
Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France
- Thread starter
- #7
Okay, we are on 6.5.6, so I don't think that the steps should be all that different.
Under Interactions - Admin; make sure the correct Windows logon ID is listed with your data connection in the Agent ID tab for the user's properties.
Also, in the System Administration section, make sure the PC name is correct in the Workspace.
Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France
Under Interactions - Admin; make sure the correct Windows logon ID is listed with your data connection in the Agent ID tab for the user's properties.
Also, in the System Administration section, make sure the PC name is correct in the Workspace.
Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France
- Thread starter
- #9
Move him to a different PC (one that you know is recording video) to test.....
Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France
Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France
- Thread starter
- #11
- Status