Can't see or set Presence in Communicator Rel 11.0.4

[Trustel]

I recently upgraded a IPO customer to 11.0.4 Preferred edition with One-X and VM Pro running on a UC Module. We set up 11 Remote Workers, they are running on Windows 10 laptops. They can launch the Communicator and One-X apps, make and receive calls etc. However Communicator cannot see or launch Presence. Far as we know we have the latest software and Docs available from Avaya. Anyone out there have any suggestions what might be causing the problem?

We also have one other issue; When we Park a call using the One-X app, we can't pick it up using the One-X soft key but we can pick it up if we manually enter a short code.

 

[snowman50]

On communicator Have you set the iPaddress in the presence setting

Or it could be

DNS..you can get the IT department to set globally

Or go to the host file on the PC and enter the IP address and name of the server

EXAMPLE. 192.168.42.1 IPOSESERVER.

Reopen communicator and login.

The presence should now been seen.

As for the park button..
I had the same issue...reboot the Ipo fixed it for me.

[pre][pre][/pre][/pre]

 

[derfloh]

IPO should tell communicator during SIP login where to find OneX Portal for presence.

Look for the "200 OK" message in reply to the SIP REGISTER of the Communicator. At the end of the "200 OK" there should be a bunch of information about presence, voicemail and more. See if it matches your infrastructure.

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[sizbut]

See

https://ipofficekb.avaya.com/busine...edProjects/asbce/communicator_for_windows.htm

which describes the how Communicator gets the address of the presence server (the UCM) from the IP Office.

Note the note that the address will be an IP address, so only usable internally, unless you have something like an SBC that can alter that to be FQDN of the one-X service.

Stuck in a never ending cycle of file copying.