I have a 403 2.1.15 and is operational no problems. Trying to set up a softphone on laptop. I have previously done this before with the same laptop and config setup at different site. I am using an Avaya SG200 at my main site for the router and client software on laptop. The tunnel comes up fine and is connected, I have the 403 directly into the router and the VMPro directly into the 403and that's all at the main site. I have my laptop directly into my cable connection which is not an issue as I can connect to other sites from here. Main site is on Bell. I can pingthe VMPro server but not the 403 at all. I have disabled all firewalls, auto protects and anti-virus protection on both sides. No luck as yet. Anything I am missing on the 403 or the client software? Any help is appreciated thanks.