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Can't run Arcserve Manager in Arcserve IT 6.6 with Novell 3.12,

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egls

Technical User
Apr 19, 2001
1
MX
Hi, i hope someone can help me..

I'm just installed a New server and put it Netware 3.12 (need to) with latest patches, then i installed
AcserveIT 6.6 for Netware and i had no problems during the installation.. but when i try to run the Arcserve Manager (from my PC) the program crashes!, giving me the typical error (The program has performed an illegal operation and will be shutdown.. etc..), and i can't see any errors in the Server Console or in the Arcserve Console.
The Device Manager works fine!, i can see the tape, format it or erase it without a problem, and i think the Arcserve manager is trying to conect to the server because the HD led in the server is flashing when the application crashes

I did the following:
*Change the Maximum sockets and connections in the IPX driver
*Turn off Packet burst in Novell Client
*Install diferent latest Clients from Novell (fro 2.1 to 3.3)
*Install the latest Service pack for ArcserveIT (January 2000)
*Try with several PC's and several Windows (95,98)

Still have the same problem, i have another 2 Servers running Arcserve 6.0 and i don't have problems with them and i can run the manager from diferent PC's (the same PC's i'm trying with 6.6) unfortunately i don't have the media for the 6.0 version and i can't try that.

Try to contact CA support since last week, no answer, try to call them, just recorders, so, any help will be appreciated..

Thanks.. and sorry for my english..

 
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