Can't restore from tape - Help please.

[andrewfr]

We are using NBU4.5 on a Win2000 server to back up Novell Netware 6 servers. I have been asked to do a restore of over 5,000 files but I am having problems. The original server has been replaced so I am trying to restore to a different location.

I am using the NBU GUI to initiate the restore and choosing a mapped drive, to the new server, as the destination but all I get are loads of errors.

Here is an edited version of the errors:

14:39:33 19/01/2006: Restore Started

14:39:37 (6090.xxx) Restore job id 6090 will require 1 image.
14:39:37 (6090.xxx) Media id 000039 is needed for the restore.

14:39:40 (6090.001) Restoring from image created 26/06/2004 06:26:17
14:39:42 (6090.001) INF - Waiting for mount of media id 000039 on server in_bu2003.
14:40:16 (6090.001) INF - Waiting for positioning of media id 000039 on server in_bu2003.
14:42:41 (6090.001) INF - Beginning restore from server in_bu2003 to client IN50186.
14:42:43 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/
14:42:43 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/
14:42:43 (6090.001) (6090.001) FTL - unable to read target file: F
14:42:43 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/Document Index.mdb
14:42:43 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/Document Index.mdb
14:42:43 (6090.001) (6090.001) ERR - can't create dataset: /F/IN10AF/Restore/Document Index.mdb (SMS: FFFEFFFF: An invalid connection handle was passed to the SMDR)
14:42:43 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/Students.xls
14:42:43 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/Students.xls
14:42:43 (6090.001) (6090.001) ERR - can't create dataset: /F/IN10AF/Restore/Students.xls (SMS: FFFEFFFF: An invalid connection handle was passed to the SMDR)
14:42:43 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/SCNs Needing Checked_20_05_04.xls
14:42:43 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/SCNs Needing Checked_20_05_04.xls
14:42:43 (6090.001) (6090.001) ERR - can't create dataset: /F/IN10AF/Restore/SCNs Needing Checked_20_05_04.xls (SMS: FFFEFFFF: An invalid connection handle was passed to the SMDR)
14:42:43 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/Action Plan.mdb
14:42:43 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/Action Plan.mdb
14:42:43 (6090.001) (6090.001) ERR - can't create dataset: /F/IN10AF/Restore/Action Plan.mdb (SMS: FFFEFFFF: An invalid connection handle was passed to the SMDR)
14:42:43 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/Enrol.mdb
14:42:43 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/Enrol.mdb
14:42:43 (6090.001) (6090.001) ERR - can't create dataset: /F/IN10AF/Restore/Enrol.mdb (SMS: FFFEFFFF: An invalid connection handle was passed to the SMDR)
14:42:47 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/FE Student Progression 01-02.xls
14:42:47 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/FE Student Progression 01-02.xls
14:42:47 (6090.001) (6090.001) ERR - can't create dataset: /F/IN10AF/Restore/FE Student Progression 01-02.xls (SMS: FFFEFFFF: An invalid connection handle was passed to the SMDR)
14:42:47 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/SITS Reporting Requirements.xls
14:42:47 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/SITS Reporting Requirements.xls
14:42:47 (6090.001) (6090.001) ERR - can't create dataset: /F/IN10AF/Restore/SITS Reporting Requirements.xls (SMS: FFFEFFFF: An invalid connection handle was passed to the SMDR)
14:42:47 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/SITS Exports.mdb
14:42:47 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/SITS Exports.mdb
14:42:47 (6090.001) (6090.001) ERR - can't create dataset: /F/IN10AF/Restore/SITS Exports.mdb (SMS: FFFEFFFF: An invalid connection handle was passed to the SMDR)
14:42:54 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/MULTIPLE ENROLMENTS.xls
14:42:54 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/MULTIPLE ENROLMENTS.xls
14:42:54 (6090.001) (6090.001) ERR - can't create dataset: /F/IN10AF/Restore/MULTIPLE ENROLMENTS.xls (SMS: FFFEFFFF: An invalid connection handle was passed to the SMDR)
14:42:54 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/HESLC.pdf
14:42:54 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/HESLC.pdf
14:42:54 (6090.001) (6090.001) ERR - can't create dataset: /F/IN10AF/Restore/HESLC.pdf (SMS: FFFEFFFF: An invalid connection handle was passed to the SMDR)
14:42:54 (6090.001) (6090.001) TRV - last message being suppressed after 10 occurrences
14:42:54 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/Student Progress Report 2002-2003 V97.mdb
14:42:54 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/Student Progress Report 2002-2003 V97.mdb
14:42:54 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/Q RSUMs post feb by DPG.xls
14:42:54 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/Q RSUMs post feb by DPG.xls
14:42:54 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/DITA Back Up V2K.mdb
14:42:54 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/DITA Back Up V2K.mdb
14:42:54 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/SARU Calcs.xls
14:42:54 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/SARU Calcs.xls
14:42:54 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/A5160553.DAT
14:42:54 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/A5160553.DAT
14:42:54 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/B5160553.DAT
14:42:54 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/B5160553.DAT
14:42:54 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/non-resulted registers 210104.xls
14:42:54 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/non-resulted registers 210104.xls


This continues until...


14:43:09 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/In-Year_AGP/Q SUMs by DPG.xls
14:43:09 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/In-Year_AGP/Q RSUMs post feb by DPG.xls
14:43:09 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/In-Year_AGP/Q RSUMs post feb by DPG.xls
14:43:09 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/Bar Code Fonts/
14:43:09 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/Bar Code Fonts/
14:43:09 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/Bar Code Fonts/A39NB___.TTF
14:43:09 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/Bar Code Fonts/A39NB___.TTF
14:43:09 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/Bar Code Fonts/A39NI___.TTF
14:43:09 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/Bar Code Fonts/A39NI___.TTF
14:43:14 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/Bar Code Fonts/A39NN___.TTF
14:43:14 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/Bar Code Fonts/A39NN___.TTF
14:43:14 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/Bar Code Fonts/FREE3OF9.TTF
14:43:14 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/Bar Code Fonts/FREE3OF9.TTF
14:43:14 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/Bar Code Fonts/FRE3OF9X.TTF
14:43:14 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/Bar Code Fonts/FRE3OF9X.TTF
14:43:14 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/Bar Code Fonts/FREE3OF9.TXT
14:43:14 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/Bar Code Fonts/FREE3OF9.TXT
14:43:14 (6090.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/SITS Data/
14:43:14 (6090.001) (6090.001) INF - new file name: /F/IN10AF/Restore/SITS Data/
14:43:14 (6090.001) (6090.001) INF - TAR EXITING WITH STATUS = 5
14:43:14 (6090.001) (6090.001) INF - TAR RESTORED 0 OF 5429 FILES SUCCESSFULLY
14:43:14 (6090.001) (6090.001) INF - TAR KEPT 0 EXISTING FILES
14:43:14 (6090.001) (6090.001) INF - TAR PARTIALLY RESTORED 0 FILES

14:43:15 (6090.001) Status of restore from image created 26/06/2004 06:26:17 = tar did not find all the files to be restored

14:43:15 (6090.xxx) INF - Status = the restore failed to recover the requested files.

End of errors

We have done the occasional restore before without any problems so we have no idea what is going on at all.

Thanks in advance for any suggestions you may have.

Andrew.

 

[comtec17]

I would get Veritas on the phone ASAP.

 

[andrewfr]

Unfortunately we don't have a support contract with Veritas.:-(

 

[lenski]

Quick test can you backup from the destination server?. This will prove the setup. If it can then the issue is restore related, if not then the whole set up has a problem. Once you know this then you know where to look for the fix.

 

[andrewfr]

We have several servers which are all backing up. The restore I'm trying to do is from an old server which has been replaced. I should be able to restore to a different location shouldn't I?

 

[comtec17]

Yes, you should be able to. It almost looks as if the path you are wanting to restore to either;

1. Is an incorrect path and does not exist

2. You do not have the proper permissions to restore to that drive.

Have you tried just restoring 1 or 2 files from this server to the exact same path?

 

[andrewfr]

The path does exist and it should have the correct permissions but just to make sure I did put the Novell client on the backup server and then map a drive to which I tried to restore to.

I logged in as admin so all rights were there. I did try to restore to the local hard drive and it did create all the folders and files but with 0 bytes. This was probably because the files were created on a Netware server I would think.

I have just tried to restore a few files but still no restore. The error log shows the following:

Error log.

14:15:57 20/01/2006: Restore Started

14:15:58 (6098.xxx) Restore job id 6098 will require 1 image.
14:15:58 (6098.xxx) Media id 000039 is needed for the restore.

14:16:02 (6098.001) Restoring from image created 26/06/2004 06:26:17
14:16:03 (6098.001) INF - Waiting for mount of media id 000039 on server in_bu2003.
14:16:43 (6098.001) INF - Waiting for positioning of media id 000039 on server in_bu2003.
14:18:46 (6098.001) INF - Beginning restore from server in_bu2003 to client IN50186.
14:18:47 (6098.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/CITB Queries/award entries dec update2.xls
14:18:47 (6098.001) (6098.001) INF - new file name: /F/IN10AF/Restore/award entries dec update2.xls
14:18:47 (6098.001) (6098.001) FTL - unable to read target file: F
14:18:47 (6098.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/CITB Queries/Inverness College.pdf
14:18:47 (6098.001) (6098.001) INF - new file name: /F/IN10AF/Restore/Inverness College.pdf
14:18:47 (6098.001) (6098.001) ERR - can't create dataset: /F/IN10AF/Restore/Inverness College.pdf (SMS: FFFEFFFF: An invalid connection handle was passed to the SMDR)
14:18:47 (6098.001) TAR - /IN11DATA/DATA/POOL/DEPARTMENT/Stud Reg/CITB Queries/Business Services List_1.doc
14:18:47 (6098.001) (6098.001) INF - new file name: /F/IN10AF/Restore/Business Services List_1.doc
14:18:47 (6098.001) (6098.001) ERR - can't create dataset: /F/IN10AF/Restore/Business Services List_1.doc (SMS: FFFEFFFF: An invalid connection handle was passed to the SMDR)
14:18:52 (6098.001) (6098.001) INF - TAR EXITING WITH STATUS = 5
14:18:52 (6098.001) (6098.001) INF - TAR RESTORED 0 OF 3 FILES SUCCESSFULLY
14:18:52 (6098.001) (6098.001) INF - TAR KEPT 0 EXISTING FILES
14:18:52 (6098.001) (6098.001) INF - TAR PARTIALLY RESTORED 0 FILES

14:18:53 (6098.001) Status of restore from image created 26/06/2004 06:26:17 = tar did not find all the files to be restored

14:18:53 (6098.xxx) INF - Status = the restore failed to recover the requested files.

End of error log.

Just to confirm that there were full rights I created a file in the destination folder from the backup server and there were no problems. Got me totally puzzled.

 

[willster]

We currently backup our netware servers using the target method. We have found that different admin's sometimes change the target name. When the restore trys to use the old target name (default to that job)it can't connect. If you use this method then double check the target name. If not, then good luck.

 

[birky]

May be of help

http://seer.support.veritas.com/docs/272622.htm

PinnacleData Systems Ltd (UK)

 

[andrewfr]

As a follow up I finally managed to restore the files. The problem was that the destination server was set to the server I originally tried to restore to, once I changed it away it went. Still don't know why I couldn't restore to a different server though.

Andrew.