Can't restore a Arcserve 6.61 tape on a Arcserve 2000 server

[tapemeister]

I have a DLT tape that was backed up in Arcserve 6.61 with a FasTor DLT8000. I am using the same drive on our recently converted to Arcserve 2000. I get the error E3801. When I go to the support site for AS and check on that error, there is not much info as what to do with it.

I did however find a doc out there that referenced this error. Stating that on a NT 4.0 machine, to go into its registry and add a line to set the block size of the tape to 16K, from 64K. I did that but then the drive could not recognize any of the tapes. It labeled them as <Unrecognizable Media>.

Any other suggestions for me to try would be very appreciated, not only by me but by my user.

 

[ARCserveGuru]

Maybe 16K is the wrong block size it was written with, try maybe 32K block size. Also, I am getting a suspiscious feeling that its a device support thing, update to service pack 3 and then apply qo11687.caz.

Thanks

guru

 

[Guest_imported]

I've got the same Error E3801 message with merging tapes from Arcserve7 on Arcserve 2000. I've addet registry keys to specify block size on 16k => without success. Any ideas @Guru???