Can't remove synchronization source

[lopes1211]

Anyone try to remove a gateway from a CM8.1? I can't remove the DS1 translations as it says "cannot remove synchronization source". Looks like the commands for "change synch media" and "list synch media" no longer appear in my 8.1 when I know these gateways and synch sources were likely configured when it was a 6.3. Any ideas?

-CL

 

[Sean655]

ch sync media 1" and "list sync media" work for me on CM 8.1 I assume your account has privileges to run those SAT commands, not sure why you can't run them.
Can you view the sync on the gateway? "show sync timing"

 

[lopes1211]

FOUND IT!!!!! Just looked at my lab 8.1.3.3 and commands are there. Upgraded lab to 8.1.3.4 that came out on 2/22 and the commands are gone. We'll see how Avaya wants to fix it. Perhaps hold off on 8.1.3.4 for now.

-CL

 

[Sean655]

Can you change the sync by logging into the gateways and then remove it? Just curious if that would be a workaround to the software bug.

 

[lopes1211]

Usually I've found with bugs like this, the less you do means less corruption you're going to create to require fixing. Avaya is engaged so I'll update when I have some info.

-CL

 

[lopes1211]

Update - Just noticed "ch sync media" is not available in my CM10 lab either. So I guess that's well and good on new systems but what happens to all of the upgraded systems that had synch translations in them? Waiting on Avaya to research it.

-CL

 

[lopes1211]

Found this blurb in the release notes for 8.1.3.4:

CM-46660 SAT with media-gateway The user was able to execute the 'change
Synchronization media-gateway' command even when the "Synchronization over IP?" field
was set to 'n'.

To get the commands back, I had to "ch sys feat" and enable "Synchronization over IP?". then save trans, then reset sys 4. Once the system was up, I could "ch sync media" and remove the ds1. Then I could remove the ds1 and then remove the gateway. Hopefully this helps someone when they go to 8.1.3.4 or 10.1 and can no longer "ch sync media".

-CL