Can't RCF Legend Station

[buthead]

Greeting's
I've searched the threads and reviewed the Avaya docs but still can't get this to work. Here's my tale of woe. Legend 6.1 (I think). ISDN PRI for DID's and outbound traffic. Station extension, 2103, set as principal user, trunk to trunk allowed, rcf allowed. Assign a forward button to phone. press button, dial 91312xxxxxxx#. Display shows 91312xxxxx (10 digits), not what the manual says I should be seeing, I should see just my destination number, not ac. Calls to the station, internal and external receive a busy. When I cancel the forward, ALL calls to the station continue to receive a busy. The only way you can station to station a call is by using the SA Voice key at the originating station. If I remove the forward key, DID calls ring to the station and stations can call 2103 using their SA Ring key or the Attendant's DSS. I might have the programming hosed, (Nortel guy) but i don't get the issue with cancelling the forward. Is the only way to cancel rcf with the code 33+extension. Thanks in advance for your help.
Frank

 

[SYQUEST]

Please post a print of the station, that way we can see what you have, and make suggestions.

....JIM....

 

[buthead]

Jim,
I'm at a bit of a disadvantage to post a print out. They don't have any provisions/SPM on site. I've done admin through the console. Since I'm a Nortel guy, now Avaya , I don't have anything on my laptop to dial in. I know a guy that works on the bigger switches, perhaps he can dial in and pull a print. Thank you

 

[phonesaz]

When you had it programmed, and you pressed the forward button and dialed the number string, did the green light go on the forward button? If not, you are missing something in the programming. The next place I would check is restrictions; make sure there are none (an option under extensions) and check the ARS level -make sure it is a three or better. And you should be able to cancel by pressing the forward button and the extension - I'm not sure if you need a # after it or not - the green light will go off.