Can't log on to the server

[katenorster]

A really wierd thing happened this morning to us. Yesterday all was fine with people being able to run reports off no problems. This morning however, we get the logon screen asking for the user and password (as usual) but when you click on "Logon" the screen flickers and nothing happens.
No we can't onto the server to look at the manager stuff. It is as if the user "administrator" has been removed.

We are using CR 8.5 and SQL Server 7 on Windows 2000 server.

Has anyone had this happen to them? If so, how can we get into Crystal to fix it? All help much appreciated.

Thanks in advance

Kate

 

[kenhamady]

Which logon are you referring to?
Windows 2000? Database? Network?
Anything installed or changed recently?
Was the PC Rebooted today for the first time in a while?Does everything except CR work?
Ken Hamady, On-site Custom Crystal Reports Training & Consulting
Public classes and individual training.
Guide to using Crystal in VB

http://www.kenhamady.com/

tek@kenhamady.com

 

[katenorster]

Thanks for the reply.

In answer to your questions,

Crystal Enterprise Logon

Nothing installed or changed recently.

Everything apart from CR works. We had the problem initally this morning, stopped and restarted the CR services. This didn't help so we restarted the server. Still didn't work. Tried stopping and restarting the CR service again but the APS service won't start, giving us the error :

Could not start the APS server on the local computer - this service did not return an error. This could be an internal windows error or an internal service error.

Other services on the server have been stopped and started again successfully also.

Any suggestions?

TIA

Kate

 

[kenhamady]

You didn't mention Enterprise, only CR8.5. You might want to ask this question in the Crystal Enterprise forum. Ken Hamady, On-site Custom Crystal Reports Training & Consulting
Public classes and individual training.
Guide to using Crystal in VB

http://www.kenhamady.com/

tek@kenhamady.com

 

[katenorster]

Sorry about that, will do as you suggested. Thanks for your time anyway.

Kate