VBAPrincess
Programmer
I have a client who is using ACT! 2005 (which I know nothing about) and she had another consultant install the software on three machines (two laptops and one desktop where the db resides). One of the laptops opens the database just fine, but the other always has a problem. I will admit I have no idea whether the installation was done properly and if they are configured correctly. Their software box doesn't say "Premium for Workgroups" so I am assuming they are using the basic version of ACT.
So here's the problem....
First, when the client clicks on ACT the program informs her it cannot locate the last opened database. Then, when she tries to navigate to the shared folder where the database resides she can't see it, even though her network connection is working just fine.
After closing ACT and opening again, sometimes she will get a message that ACT is trying to connect to the other laptop but is unable to restore the connection. She doesn't need to connect to the other laptop as it no longer has the main database file. Although that laptop did have it at one time, the other consultant they called moved the database to the desktop machine.
After closing and opening again, she will navigate to the shared folder and usually on the third try to will locate the correct file (this time she can see it) and then she will be able to open her database. If she closes ACT during the day, she will not have this problem again. It will happen again the next day after her machine has been rebooted.
While I was onsite, I witnessed ACT tell her it couldn't find the last opened database. However (of course) we were able to locate the file on the network just fine and then opened ACT.
Should I reinstall her copy of ACT? Has it gotten corrupted? Or is there probably something wrong with their configuration/installation? She says this is a daily issue she fights with and hopes I can resolve it. Any help would be greatly appreciated!
Thanks in advance!
Diana
VBA Princess
-- I'm hoping to grow up to be a Goddess!
So here's the problem....
First, when the client clicks on ACT the program informs her it cannot locate the last opened database. Then, when she tries to navigate to the shared folder where the database resides she can't see it, even though her network connection is working just fine.
After closing ACT and opening again, sometimes she will get a message that ACT is trying to connect to the other laptop but is unable to restore the connection. She doesn't need to connect to the other laptop as it no longer has the main database file. Although that laptop did have it at one time, the other consultant they called moved the database to the desktop machine.
After closing and opening again, she will navigate to the shared folder and usually on the third try to will locate the correct file (this time she can see it) and then she will be able to open her database. If she closes ACT during the day, she will not have this problem again. It will happen again the next day after her machine has been rebooted.
While I was onsite, I witnessed ACT tell her it couldn't find the last opened database. However (of course) we were able to locate the file on the network just fine and then opened ACT.
Should I reinstall her copy of ACT? Has it gotten corrupted? Or is there probably something wrong with their configuration/installation? She says this is a daily issue she fights with and hopes I can resolve it. Any help would be greatly appreciated!
Thanks in advance!
Diana
VBA Princess
-- I'm hoping to grow up to be a Goddess!