Can't import or backup remote access CXi via port forwading 1

[sarond]

Hi all,

I have an issue where I can't perform a backup or import forms when remotely connected to a CXi via port forwarding on a SOHO netgear router.

Port 443 is forwaded to CXi controller, do I need to forward any others? I can backup and import forms fine when I'm on site.

I have tried putting into trusted sites, my java is ok and I have cleared my cache. I can login to the controller fine and make changes but can't seem to do any of the above.

The router does not block any ports outgoing.

Thanks

 

[ChrisMitel]

Hi,

The only time I have had to setup port forwarding I have used ports 443, 80, 21 - 22 and 68 - 69 because I was doing various different things on the network but I believe you need port 21 for what you are doing.

Hope this helps

Regards

 

[sarond]

Thanks I'll try that and report back

 

[sarond]

update:

Did not work, I tried to port forward all port as above. Same issue can't import but can export fine.

 

[sarond]

After a little investigating with wireshark and referring to the Engineering Guidelines I have it working.

ChrisMitel was just about there so star for that, I had to forward ports tcp 20 & 21 to the Mitel as it appears the data is imported via a PASV FTP connection.

Port 20 is for data and 21 is for control.