cant hear ringing for autoattendant. 1

[Sambooka]

Hi,
I have a user who is complaing that when a caller reaches her voicemail and dials 0 the caller doesnt hear any ringing after "one moment while I transfer you to the attendant". If the attendant doesnt answer quickly (sometimes 5-7 seconds) the users is concerned the caller will get confused or think the call has been dropped.

Is there a way to enable the ring for the caller when being transfered to the attendant?

 

[kwbMitel]

Check the status of the option Music on Transfer for Trunks, Stations and VM

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What's most important is that you realise ... There is no spoon.

 

[Sambooka]

Thanks for the really fast reply.
Music on Hold on Transfer is not enabled in COS, nor is it enabled in System Options.

I would have guessed that if it were enabled and no music provided you would hear silence but since it isnt should you be hearing the attendant ringing?

 

[kwbMitel]

Ok, next check if supervised transfer is enabled on the vm

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Sambooka]

We are using Nupoint 14.2.2 so I am not sure where to find that.
I googled supervised transfer and they seem to be pointing to that feature in call flow director.
We have the problem where we dont hear the ringing when a called hits 0 to go to the attendant.

 

[kwbMitel]

Would have been nice for you to mention Nupoint a little sooner.

When I set up nupoint I always add a +H to the attendant dialing strings. This causes the system to dial 0 wait 1 sencond and then hang up (Blind Transfer)


**********************************************
What's most important is that you realise ... There is no spoon.

 

[Sambooka]

Close enough! THANKS !!!