Can't get to site--tried everything

[clarkmurray]

Starting yesterday, I am no longer able to get to my business site, digitalmusicdoctor.com using Comcast. I can get to the site just fine using Earthlink dialup. I can get to anywhere else on the Internet that I try using Comcast.

I have tried Comcast support 4 times and they can only tell me they are not blocking the site. I also eliminated my router as a factor by going directly from my computer to the cable modem.

I have also tried clearing my temporary internet files and cookies, turning off my Windows firewall, turning off all my antivirus software, sypware blockers, and popup blockers. I have also rebooted with everthing cleared out of startup and I have checked my hosts file.

I also did all of this on a second computer with the same result.

Below is a tracert of what always happens.

I have run out of ideas. Any suggestions would be greatly appreciated.

Tracing route to digitalmusicdoctor.com [69.50.217.100]
over a maximum of 30 hops:

1 * * * Request timed out.
2 43 ms 9 ms 35 ms 12.244.24.1
3 27 ms 26 ms 10 ms 12.244.67.69
4 26 ms 9 ms 9 ms 12.244.67.65
5 18 ms 18 ms 31 ms 12.127.32.61
6 19 ms 29 ms 16 ms tbr1-p012301.sffca.ip.att.net [12.123.13.173]
7 16 ms 28 ms 15 ms ggr1-p360.sffca.ip.att.net [12.123.13.65]
8 32 ms 34 ms 58 ms 208.51.243.249
9 63 ms 54 ms 49 ms so1-0-0-2488M.ar4.PHX1.gblx.net [67.17.68.26]
10 66 ms 54 ms 53 ms Inter-Tel-Net.t3-2-3-0.ar4.phx1.gblx.net [64.215
.187.38]
11 61 ms 56 ms 69 ms fe-0-0.cr1.phx1.cybertrails.com [162.42.89.86]
12 75 ms 59 ms 83 ms s-2-1-45M.gsr1.phx.cybertrails.com [162.42.149.1
0]
13 45 ms 36 ms 37 ms fe-0-1-100M.cr2.phx.cybertrails.com [162.42.145.
161]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 ^C

 

[ChrisAC]

Look like a problem with an upstream link as I can trace all the way to the host company. In your case you have an issue with fe-0-1-100M.cr2.phx.cybertrails.com.

Send this trace to Comcast and ask them to raise it with their upstream provider.

Chris.


**********************
Chris A.C, CCNA, CCSA
**********************

 

[GlenJohnson]

How goes it with this. I can do a tracert and access the website.

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Glen A. Johnson
If you're from Northern Illinois/Southern Wisconsin feel free to join the Tek-Tips in Chicago, Illinois Forum.
Don't forget to shop @ theTek-Tips Store

 

[clarkmurray]

I think I have finally convinced Comcast that there is a unique routing issue. They are working the problem. I can do successful tracerts starting from other points, for example,

http://www.dnsstuff.com.

However, I still cannot access the site from my location via Comcast.