Can't get the installed language for VIRUSCAN8000 1

[KingofSketch]

About half of the machines on my NT4 Domain are failing install the Vscan v8.0 dat files through EPO 3.5.0

All the machines on the network have been ghosted and all came with Vscan 8 installed as part of the Image. I have tried manually installing the EPO agent which was successful but the dats still fail to install,

Any ideas?

Machine Spec - Windows XP SP2 (firewall and security turned off), Disc space not an issue, a mixture of 512 and 256mb ram

Log file from an affected machine:

Date and Time Type Component Message
18 April 2005 15:02:38 Info Scheduler Scheduler: Invoking task [Deployment]...
18 April 2005 15:02:40 Info Script Checking update packages from repository ePO_VIRUMAH1.
18 April 2005 15:02:41 Info Script Initializing update...
18 April 2005 15:02:41 Info Script Verifying catalog.z.
18 April 2005 15:02:41 Info Script Extracting catalog.z.
18 April 2005 15:02:41 Info Script Loading update configuration from: Catalog.xml
18 April 2005 15:02:42 Info Script Checking for software conflicts.
18 April 2005 15:02:42 Info Script Verifying PatchDet.McS.
18 April 2005 15:02:42 Info Script Verifying PatchDet.McS.
18 April 2005 15:02:42 Info Script Verifying VS800Det.McS.
18 April 2005 15:02:43 Info Script Verifying VS800Det.McS.
18 April 2005 15:02:43 Info Script Can't get the installed language for VIRUSCAN8000.
18 April 2005 15:02:43 Info Script Update Finished
18 April 2005 15:02:43 Info Script Closing the update session.
18 April 2005 15:02:43 Info Scheduler The task Deployment is successful
18 April 2005 15:02:43 Info Scheduler Scheduler: Task [Deployment] is finished
18 April 2005 15:07:37 Info Agent Agent Started Enforcing policies
18 April 2005 15:07:37 Info Management Enforcing Policies for PATCH___1100
18 April 2005 15:07:37 Info Management Enforcing Policies for EPOAGENT3000META
18 April 2005 15:07:37 Info Management Enforcing Policies for EPOAGENT3000
18 April 2005 15:07:38 Info Management Enforcing Policies for ePolicy Orchestrator Agent
18 April 2005 15:07:38 Info Scheduler Added a new task Deployment to Scheduler's task list
18 April 2005 15:07:38 Info Agent Agent finished Enforcing policies
18 April 2005 15:07:38 Info Agent Next policy enforcement in 5 minutes
18 April 2005 15:07:39 Info Scheduler Scheduler: Invoking task [Deployment]...
18 April 2005 15:07:39 Info Script Checking update packages from repository ePO_VIRUMAH1.
18 April 2005 15:07:40 Info Script Initializing update...
18 April 2005 15:07:40 Info Script Verifying catalog.z.
18 April 2005 15:07:41 Info Script Extracting catalog.z.
18 April 2005 15:07:41 Info Script Loading update configuration from: Catalog.xml
18 April 2005 15:07:42 Info Script Checking for software conflicts.
18 April 2005 15:07:42 Info Script Verifying PatchDet.McS.
18 April 2005 15:07:42 Info Script Verifying PatchDet.McS.
18 April 2005 15:07:42 Info Script Verifying VS800Det.McS.
18 April 2005 15:07:42 Info Script Verifying VS800Det.McS.
18 April 2005 15:07:43 Info Script Can't get the installed language for VIRUSCAN8000.
18 April 2005 15:07:43 Info Script Update Finished
18 April 2005 15:07:43 Info Script Closing the update session.
18 April 2005 15:07:43 Info Scheduler The task Deployment is successful
18 April 2005 15:07:43 Info Scheduler Scheduler: Task [Deployment] is finished
18 April 2005 15:12:38 Info Agent Agent Started Enforcing policies
18 April 2005 15:12:38 Info Management Enforcing Policies for PATCH___1100
18 April 2005 15:12:38 Info Management Enforcing Policies for EPOAGENT3000META
18 April 2005 15:12:38 Info Management Enforcing Policies for EPOAGENT3000
18 April 2005 15:12:38 Info Management Enforcing Policies for ePolicy Orchestrator Agent
18 April 2005 15:12:39 Info Scheduler Added a new task Deployment to Scheduler's task list
18 April 2005 15:12:39 Info Agent Agent finished Enforcing policies
18 April 2005 15:12:39 Info Agent Next policy enforcement in 5 minutes
18 April 2005 15:12:40 Info Scheduler Scheduler: Invoking task [Deployment]...
18 April 2005 15:12:40 Info Script Checking update packages from repository ePO_VIRUMAH1.
18 April 2005 15:12:41 Info Script Initializing update...
18 April 2005 15:12:41 Info Script Verifying catalog.z.
18 April 2005 15:12:41 Info Script Extracting catalog.z.
18 April 2005 15:12:41 Info Script Loading update configuration from: Catalog.xml
18 April 2005 15:12:42 Info Script Checking for software conflicts.
18 April 2005 15:12:42 Info Script Verifying PatchDet.McS.
18 April 2005 15:12:42 Info Script Verifying PatchDet.McS.
18 April 2005 15:12:43 Info Script Verifying VS800Det.McS.
18 April 2005 15:12:43 Info Script Verifying VS800Det.McS.
18 April 2005 15:12:43 Info Script Can't get the installed language for VIRUSCAN8000.
18 April 2005 15:12:43 Info Script Update Finished
18 April 2005 15:12:43 Info Script Closing the update session.
18 April 2005 15:12:43 Info Scheduler The task Deployment is successful
18 April 2005 15:12:43 Info Scheduler Scheduler: Task [Deployment] is finished
18 April 2005 15:17:39 Info Agent Agent Started Enforcing policies
18 April 2005 15:17:39 Info Management Enforcing Policies for PATCH___1100
18 April 2005 15:17:39 Info Management Enforcing Policies for EPOAGENT3000META
18 April 2005 15:17:39 Info Management Enforcing Policies for EPOAGENT3000
18 April 2005 15:17:39 Info Management Enforcing Policies for ePolicy Orchestrator Agent
18 April 2005 15:17:39 Info Scheduler Added a new task Deployment to Scheduler's task list
18 April 2005 15:17:39 Info Agent Agent finished Enforcing policies
18 April 2005 15:17:39 Info Agent Next policy enforcement in 5 minutes
18 April 2005 15:17:40 Info Scheduler Scheduler: Invoking task [Deployment]...
18 April 2005 15:17:40 Info Script Checking update packages from repository ePO_VIRUMAH1.
18 April 2005 15:17:41 Info Script Initializing update...
18 April 2005 15:17:41 Info Script Verifying catalog.z.
18 April 2005 15:17:41 Info Script Extracting catalog.z.
18 April 2005 15:17:41 Info Script Loading update configuration from: Catalog.xml
18 April 2005 15:17:42 Info Script Checking for software conflicts.
18 April 2005 15:17:43 Info Script Verifying PatchDet.McS.
18 April 2005 15:17:43 Info Script Verifying PatchDet.McS.
18 April 2005 15:17:43 Info Script Verifying VS800Det.McS.
18 April 2005 15:17:43 Info Script Verifying VS800Det.McS.
18 April 2005 15:17:43 Info Script Can't get the installed language for VIRUSCAN8000.
18 April 2005 15:17:43 Info Script Update Finished
18 April 2005 15:17:43 Info Script Closing the update session.
18 April 2005 15:17:44 Info Scheduler The task Deployment is successful
18 April 2005 15:17:44 Info Scheduler Scheduler: Task [Deployment] is finished
18 April 2005 15:22:39 Info Agent Agent Started Enforcing policies
18 April 2005 15:22:39 Info Management Enforcing Policies for PATCH___1100
18 April 2005 15:22:39 Info Management Enforcing Policies for EPOAGENT3000META
18 April 2005 15:22:40 Info Management Enforcing Policies for EPOAGENT3000
18 April 2005 15:22:40 Info Management Enforcing Policies for ePolicy Orchestrator Agent
18 April 2005 15:22:40 Info Scheduler Added a new task Deployment to Scheduler's task list
18 April 2005 15:22:40 Info Agent Agent finished Enforcing policies
18 April 2005 15:22:40 Info Agent Next policy enforcement in 5 minutes
18 April 2005 15:22:41 Info Scheduler Scheduler: Invoking task [Deployment]...
18 April 2005 15:22:41 Info Script Checking update packages from repository ePO_VIRUMAH1.
18 April 2005 15:22:42 Info Script Initializing update...
18 April 2005 15:22:42 Info Script Verifying catalog.z.
18 April 2005 15:22:42 Info Script Extracting catalog.z.
18 April 2005 15:22:42 Info Script Loading update configuration from: Catalog.xml
18 April 2005 15:22:43 Info Script Checking for software conflicts.
18 April 2005 15:22:43 Info Script Verifying PatchDet.McS.
18 April 2005 15:22:43 Info Script Verifying PatchDet.McS.
18 April 2005 15:22:43 Info Script Verifying VS800Det.McS.
18 April 2005 15:22:44 Info Script Verifying VS800Det.McS.
18 April 2005 15:22:44 Info Script Can't get the installed language for VIRUSCAN8000.
18 April 2005 15:22:44 Info Script Update Finished
18 April 2005 15:22:44 Info Script Closing the update session.
18 April 2005 15:22:44 Info Scheduler The task Deployment is successful
18 April 2005 15:22:44 Info Scheduler Scheduler: Task [Deployment] is finished
18 April 2005 15:27:40 Info Agent Agent Started Enforcing policies
18 April 2005 15:27:40 Info Management Enforcing Policies for PATCH___1100
18 April 2005 15:27:40 Info Management Enforcing Policies for EPOAGENT3000META
18 April 2005 15:27:40 Info Management Enforcing Policies for EPOAGENT3000
18 April 2005 15:27:40 Info Management Enforcing Policies for ePolicy Orchestrator Agent
18 April 2005 15:27:41 Info Scheduler Added a new task Deployment to Scheduler's task list
18 April 2005 15:27:41 Info Agent Agent finished Enforcing policies
18 April 2005 15:27:41 Info Agent Next policy enforcement in 5 minutes
18 April 2005 15:27:42 Info Scheduler Scheduler: Invoking task [Deployment]...
18 April 2005 15:27:42 Info Script Checking update packages from repository ePO_VIRUMAH1.
18 April 2005 15:27:43 Info Script Initializing update...
18 April 2005 15:27:43 Info Script Verifying catalog.z.
18 April 2005 15:27:43 Info Script Extracting catalog.z.
18 April 2005 15:27:43 Info Script Loading update configuration from: Catalog.xml
18 April 2005 15:27:44 Info Script Checking for software conflicts.
18 April 2005 15:27:44 Info Script Verifying PatchDet.McS.
18 April 2005 15:27:44 Info Script Verifying PatchDet.McS.
18 April 2005 15:27:44 Info Script Verifying VS800Det.McS.
18 April 2005 15:27:45 Info Script Verifying VS800Det.McS.
18 April 2005 15:27:45 Info Script Can't get the installed language for VIRUSCAN8000.
18 April 2005 15:27:45 Info Script Update Finished
18 April 2005 15:27:45 Info Script Closing the update session.
18 April 2005 15:27:45 Info Scheduler The task Deployment is successful
18 April 2005 15:27:45 Info Scheduler Scheduler: Task [Deployment] is finished
18 April 2005 15:29:29 Info Agent Agent started performing ASCI
18 April 2005 15:29:29 Info Management Collecting Properties
18 April 2005 15:29:30 Info Agent Agent is looking for events to upload
18 April 2005 15:29:30 Info Agent Agent communication session started
18 April 2005 15:29:30 Info Agent Agent is sending PROPS VERSION package to ePO server
18 April 2005 15:29:30 Info Agent Agent is connecting to ePO server
18 April 2005 15:29:31 Info Agent Package uploaded to ePO Server successfully
18 April 2005 15:29:31 Info Agent Agent communication session closed
18 April 2005 15:29:31 Info Agent Agent received REQUEST PROPS package from ePO server
18 April 2005 15:29:32 Info Agent Agent communication session started
18 April 2005 15:29:32 Info Agent Agent is sending INC PROPS package to ePO server
18 April 2005 15:29:32 Info Agent Agent is connecting to ePO server
18 April 2005 15:29:32 Info Internet Manager Upload success and no package to receive
18 April 2005 15:29:32 Info Agent No package received from ePO Server
18 April 2005 15:29:32 Info Agent Agent communication session closed
18 April 2005 15:29:32 Info Agent Agent will connect to the ePO Server in 60 minutes and 0 seconds.
18 April 2005 15:32:41 Info Agent Agent Started Enforcing policies
18 April 2005 15:32:41 Info Management Enforcing Policies for PATCH___1100
18 April 2005 15:32:41 Info Management Enforcing Policies for EPOAGENT3000META
18 April 2005 15:32:41 Info Management Enforcing Policies for EPOAGENT3000
18 April 2005 15:32:41 Info Management Enforcing Policies for ePolicy Orchestrator Agent
18 April 2005 15:32:42 Info Scheduler Added a new task Deployment to Scheduler's task list
18 April 2005 15:32:42 Info Scheduler Scheduler: Invoking task [Deployment]...
18 April 2005 15:32:42 Info Agent Agent finished Enforcing policies
18 April 2005 15:32:42 Info Agent Next policy enforcement in 5 minutes
18 April 2005 15:32:42 Info Script Checking update packages from repository ePO_VIRUMAH1.
18 April 2005 15:32:43 Info Script Initializing update...
18 April 2005 15:32:43 Info Script Verifying catalog.z.
18 April 2005 15:32:43 Info Script Extracting catalog.z.
18 April 2005 15:32:43 Info Script Loading update configuration from: Catalog.xml
18 April 2005 15:32:44 Info Script Checking for software conflicts.
18 April 2005 15:32:44 Info Script Verifying PatchDet.McS.
18 April 2005 15:32:44 Info Script Verifying PatchDet.McS.
18 April 2005 15:32:44 Info Script Verifying VS800Det.McS.
18 April 2005 15:32:45 Info Script Verifying VS800Det.McS.
18 April 2005 15:32:45 Info Script Can't get the installed language for VIRUSCAN8000.
18 April 2005 15:32:45 Info Script Update Finished
18 April 2005 15:32:45 Info Script Closing the update session.
18 April 2005 15:32:45 Info Scheduler The task Deployment is successful
18 April 2005 15:32:45 Info Scheduler Scheduler: Task [Deployment] is finished
18 April 2005 15:37:42 Info Agent Agent Started Enforcing policies
18 April 2005 15:37:42 Info Management Enforcing Policies for PATCH___1100
18 April 2005 15:37:42 Info Management Enforcing Policies for EPOAGENT3000META
18 April 2005 15:37:42 Info Management Enforcing Policies for EPOAGENT3000
18 April 2005 15:37:42 Info Management Enforcing Policies for ePolicy Orchestrator Agent
18 April 2005 15:37:42 Info Scheduler Added a new task Deployment to Scheduler's task list
18 April 2005 15:37:42 Info Agent Agent finished Enforcing policies
18 April 2005 15:37:42 Info Agent Next policy enforcement in 5 minutes
18 April 2005 15:37:43 Info Scheduler Scheduler: Invoking task [Deployment]...
18 April 2005 15:37:43 Info Script Checking update packages from repository ePO_VIRUMAH1.
18 April 2005 15:37:44 Info Script Initializing update...
18 April 2005 15:37:44 Info Script Verifying catalog.z.
18 April 2005 15:37:44 Info Script Extracting catalog.z.
18 April 2005 15:37:44 Info Script Loading update configuration from: Catalog.xml
18 April 2005 15:37:45 Info Script Checking for software conflicts.
18 April 2005 15:37:46 Info Script Verifying PatchDet.McS.
18 April 2005 15:37:46 Info Script Verifying PatchDet.McS.
18 April 2005 15:37:46 Info Script Verifying VS800Det.McS.
18 April 2005 15:37:46 Info Script Verifying VS800Det.McS.
18 April 2005 15:37:47 Info Script Can't get the installed language for VIRUSCAN8000.
18 April 2005 15:37:47 Info Script Update Finished
18 April 2005 15:37:47 Info Script Closing the update session.
18 April 2005 15:37:47 Info Scheduler The task Deployment is successful
18 April 2005 15:37:47 Info Scheduler Scheduler: Task [Deployment] is finished


Sketch
"If at first you don't succeed, destroy all the evidence"

 

[mattmsudawg]

Try this and let me know if it works:

Export the following registry location from a known working machine: HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Application Plugins\VIRUSCAN8000

That should make a .reg file.

Go to a machine that is not working. Stop the McAfee Framework Service.

Import the .reg file you made.

Reinstall the agent.

Once that's done do a wakeup call from the ePo server.

Everything should work fine then.

 

[KingofSketch]

Nice one, that did the trick

Cheers

Sketch
"If at first you don't succeed, destroy all the evidence"

 

[mattmsudawg]

Glad I could help!!