Can't get recurring reports to list in CE8.5

[DaBuggs]

Hi,

I am running some 300+ scheduled reports on CE 8.5 on a nightly basis. When I use Crystal Enterprise Launchpad and select the view Instanaces (I log on as Administrator), I always get a "line 918" error. I can see any pending, failed, running. Just not recurring.

I've called Business Objects/Crystal Decisions - they suggested I do a "repair" on the installation. We have, we rebooted, no luck.

Anyone have another idea?

Thanks!
DaBuggs

 

[mdwyer]

Your post sounds familiar - I see you've had to repost because you haven't gotten any help and the problem still exists. Here's what I can tell you from a CE 9 perspective. Maybe it'll help some of the resident experts to key in on the problem.

On the CE9 Launchpad, there is an Instance Manager link that lets you list instances by status. When it runs, the browser displays the URL, ".../enterprise9/websamples/en/InstancesByStatus/main.csp?framework=&del=false&display=true&ids=".

I located this MAIN.CSP file and copied in the 4 Include files so that I could identify line 918. Here is the line of code:
i += ObjectsPerPage;

This particular code is in the PAGING.CSP file, which is in the en/ folder rather than the en/InstancesByStatus/ folder. But what is interesting is that the variable ObjectsPerPage does not seem to get set! Therefore, if the logic path leads to this statement you could very well get an error - on line 918.

But I am no javascript expert, and I am not certain how the logic flows around this code. Nevertheless, it could be a bug. Someone with more experience may be able to tell you how to edit the code to replace a null value with 0 or some other fixed number.