CAN'T FWD STATION CALLS TO PHANTOMS

[SYQUEST]

What would cause the system not to Fwd station or DLC calls to adjuncts/phantoms??? Is this a bug in R7.0? MLX to MLX Fwd works fine.

Thanks in Advance.....

....JIM....

 

[Pepperz]

You cannot cover a cover, and I THINK you cannot cover a forward. If you are using the phontom to catch the DLC calls, and have them ring other calls, that is the problem. Have the main extension be the phontom, and cover it on the DLC, and on any other phones you want, and that should take care of it. (8 Max)

Pepperz at newper dot net

 

[SYQUEST]

In this case I'm not covering anything. All I'm doing is trying to Forward a station to a phantom/adjunct. In the Features manual it does not list any restrictions with Forwarding on stations or adjuncts that I could find. It even gives any example using an answering machine. I also just tried the same thing on another customer's switch which has R6.0 software on it. Same result, takes the forwarding but the call goes nowhere!

I think it is a software bug. What to do next?

....JIM....

 

[merlinman]

Are you trying to forward to something that does not ring?

I guess we would like to know the whole story.

 

[Pepperz]

OK, you forward to the phantom, and nothing happens. What happens when you call the phantom directly? In other words, does it "ring" somewhere?, and if so, how, since a phantom isn't physical?

Pepperz at newper dot net