Can't find intranet site

[amberlynn]

Hi.
I don't think this is an ASP issue, but wasn't sure which of the other forums was appropriate, please let me know if I should post elsewhere.

I have an internal company site on our intranet that was created long ago, and has worked just fine until yesterday.
Now when almost all users try to access it, it isn't there.
But from my PC I can access it just fine.

Where do I even start?

TIA,
Amber

 

[vicvirk]

Not a lot of information there...

how is it accessed - what do you type in the browser to view it?




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[amberlynn]

I realize I was a bit brief
I really wasn't sure that I was in the right forum...

The user types //mkems in their browser to view it.
We have a main intranet site that users ARE still able to access (//mkkras). On this site is a link to another local site (mkems) and this one results in "This page cannot be displayed" error.

The mkems folder (containing it's 'default.html' file) sits in the
inetpub folder on the C:\ drive of our web server.

I'm a bit baffled as to what may have changed...

A

 

[vicvirk]

so you are claiming that you can seen (mkems) on your machine, but others cannot on their machines?

Is the site sitting on your computer or a server?


--------

GOOGLE is a great resource to find answers to questions like "how do i..."

http://www.google.com/webhp?complete=1&hl=en

--------

 

[amberlynn]

The site sits on a server.
Most PCs on the network are unable to access the site.
I can access it from my PC - which isn't the server.

 

[Turkbear]

Hi,
How do the 'most' than cannot access the site and those 'few, I assume' that can differ?

User permissions, Domain rights, etc.

If one of the 'cannot' access machines does a ping mkems or a nslookup mkems what do they get as a result?



To Paraphrase:"The Help you get is proportional to the Help you give.."

 

[amberlynn]

I can't find what the difference is...this is part of my confusion. I am an administrator on the network, and am logged in to my PC and a laptop with the same credentials - but don't get the same results.

Here is what I've found while looking into this.

Our main intranet web site is on a server called mkrras.
mkrras is also the name we type into our browser to get access to this site.
On this server is: \\mkrras\inetpub\

http://wwwroot

- which contains the default.html page that is our main page.

At \\mkrras\inetpub\mkwdems\default.hmtl is the page that used to be accessed by typing mkems into our browsers.

I just tested, and found that all users can access the site by typing in mkwdems - instead of mkems.

Any idea what may have happened?
Or how I can get it back to the way it was?
It may seem minor, but telling ~100 employees to type mkWDems after years of telling them to type mkems is going to cause grief

As to your questions:

From my PC:
ping mkems = works great
ping mkwdems = works great
nslookup mkems = mkpaddc01.cacc.local can't find mkems: non-existent domain
nslookup mkwdems = same
From other PCs:
ping mkems = could not find host
ping mkwdems = works great
nslookup mkems = mkpaddc01.cacc.local can't find mkems: non-existent domain
nslookup mkwdems = same

Thanks for your help!
Amber

 

[vicvirk]

Were there some DNS entries that recently changed?

What happens when you try to ping "mkems" from the users' machines? Or even a tracert?




--------

GOOGLE is a great resource to find answers to questions like "how do i..."

http://www.google.com/webhp?complete=1&hl=en

--------

 

[amberlynn]

The DNS settings should not have changed.
I haven't changed them - and I should be the only one with the authorization...

ping results were listed in last post

tracert results from other users are: unable to resolve target system name

tracert results from my PC (that is able to access mkems) is:
1 <1 ms <1ms <1ms 10.38.71.207

 

[vicvirk]

^ sorry, I read over the ping results

if the users' machines cannot find the host, my guess is that it is a DNS issue.

Can the the users' machines reach the host if you try and ping the IP Address: 10.38.71.207?

^ if no, can they ping any other machine (via name or IP on the network)?




--------

GOOGLE is a great resource to find answers to questions like "how do i..."

http://www.google.com/webhp?complete=1&hl=en

--------

 

[amberlynn]

Yes, all users can ping (and get a response) if they use the IP address.
But I expected that.
Something has changed so that if a user types mkwdems - instead of mkems - into their browser, they get the site.
I don't understand how it changed, but what I really need is to figure out how to change it back!

 

[vicvirk]

Yes, all users can ping (and get a response) if they use the IP address.

But I expected that.
Something has changed so that if a user types mkwdems - instead of mkems - into their browser, they get the site.

I don't understand how it changed, but what I really need is to figure out how to change it back!

IMO, it's a DNS issue, the users' machines have lost the DNS mapping to the IP address via "mkems".

Their machine does not know how to resolve mkdems as it probably can't be found in the DNS entries.


--------

GOOGLE is a great resource to find answers to questions like "how do i..."

http://www.google.com/webhp?complete=1&hl=en

--------

 

[amberlynn]

It seems that somehow some DNS settings were deleted (corporately).
Thanks for everyone's help!
A

 

[vicvirk]

^ I guess you're not the only one with authorization.




--------

GOOGLE is a great resource to find answers to questions like "how do i..."

http://www.google.com/webhp?complete=1&hl=en

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