Cant download config from manager but can log in to system status

[gbiddlecombe]

For some reason I can't log into the IP Office (9.0.9) from Manager 9.0.9 and then Manager was upgraded to 9.1.4 while troubleshooting. I am able to log into system status. I am trying to log in to Manager using the VM Pro computer. I am able to log in using manager from my laptop 9.1.4.

I keep getting a message "Failed to log into IP Office".

George

Rimrock Telecom Svcs

http://www.rimrockts.com

 

[amriddle01]

If the same Manager works from another PC on the same network then it's not the IP Office, it's something on the VM Pro server at fault........firewall/AV/who knows

 

[Okkie26]

Restart IP Office.

 

[NYSTECH]

Erase security settings

 

[Okkie26]

Securiy settings is not the issue, since he can logon to System Status.

We had this before. Restart IP Office did the trick.

 

[NYSTECH]

Did you get a resolution to this?

 

[Okkie26]

No, only restart.

My colleague went there. Not me..

 

[Okkie26]

But,

Before you reset IP office.

You can get a download using SSA.

 

[Danno1977]

secure comms in manager preferences?

 

[Okkie26]

Then no SSA logon either...

 

[NYSTECH]

I suggested doing a default on the security setting because when I upgraded to this version 9.0.9, I could log into Manager and SSA but when I tried to do the upgrade, the default password 'password" did not work and got error incorrect password.. Issue was resolved once I default security settings..