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Can't dial out using 10 digit dialing

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Trilinkcomm

Trilinkcomm

Vendor
Oct 19, 2005
56
US
I just switched a long time customer over from POTS lines to SIP trunks. I guess I never noticed an issue because I almost always dial out using a 1+area code+number but they just brought it to my attention that they never had to dial a '1' prior to switching and wanted to see about getting back to that. Right now the only way to dial out is by including the '1'. When dialing just 10 digits, they get "CALL REJECTED". I think originally they were getting "INCOMPATIBLE" but more recently they get "CALL REJECTED".

I followed the setup provided by the provider and they state they need to receive a '1' for outgoing calls.

Capture_pf9281.jpg



This is when I dial 11 Digit

2056102mS CMExtnEvt: v=(null) State, new=Idle old=Idle,0,0,212: Digit Key Pressed #
2056102mS CMTARGET: 252.1037.0 11 Office Phone.0: Setting Hard Timer 4000
2056102mS CMTARGET: 252.1037.0 11 Office Phone.0: LOOKUP CALL ROUTE: type=100 called_party=917324338523# sub= calling=212 dir=out complete=0 ses=0
2056103mS CMTARGET: 252.1037.0 11 Office Phone.0: ADD TARGET (N): number=917324338523# type=100 depth=1 nobar=1 setorig=1 ses=0
2056103mS CMTARGET: 252.1037.0 11 Office Phone.0: SYS SC: 917324338523# 3 17324338523 sc=type=Dial code=9N;, num=N"@gw1.siptrunk.com" callinfop->sending_complete=0 secondary_dialtone=
2056103mS CMARS: FindActiveARSByGroupID GroupID=51 - Found
2056103mS CMARS: MakeCallTarget - Called Number: 17324338523@gw1.siptrunk.com
2056104mS CMCallEvt: 0.1039.0 -1 BaseEP: NEW CMEndpoint f4efbfc0 TOTAL NOW=3 CALL_LIST=1
2056104mS CMTARGET: 252.1037.0 11 Office Phone.0: CancelTimer CMTCDelayedProcessing
2056104mS CMTARGET: 252.1037.0 11 Office Phone.0: INITIAL TARGETING SUCCEEDED
2056104mS CMTARGET: 252.1037.0 11 Office Phone.0: GetNoAnswerTimer:15
2056105mS CMCallEvt: 0.1038.0 11 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
2056106mS CMCallEvt: 0.1039.0 11 ARS for SIPTRUNKGW1: StateChange: END=T CMCSIdle->CMCSOffering
2056106mS CMCallEvt: 0.1038.0 11 TargetingEP: RequestEnd 0.1039.0 11 ARS for SIPTRUNKGW1
2056106mS CMTARGET: 252.1037.0 11 Office Phone.0: CancelTimer CMTCNoAnswerTimeout
2056107mS CMCallEvt: 0.1039.0 11 ARS for SIPTRUNKGW1: StateChange: END=B CMCSOffering->CMCSOverlapRecv
2056107mS CMARS: FORM: SIPTRUNKGW1 - Received Number: 17324338523@gw1.siptrunk.com
2056107mS CMARS: FOUND A SHORT CODE - short_code: N - Tel: N - Called_Party: 17324338523@gw1.siptrunk.com - Line Group Id: 17
2056107mS CMARS: FindActiveARSByGroupID GroupID=17 - Not Found
2056108mS Sip: License, Valid 1, Available 5, Consumed 0
2056108mS CMCallEvt: 0.1040.0 -1 BaseEP: NEW CMEndpoint f4f06010 TOTAL NOW=4 CALL_LIST=1
2056108mS Sip: SIPDialog f4f10d58 created, dialogs 1
2056110mS CMARS: FOUND LINE - Line Id: 17 - using line group id: 17 - Called Number: 17324338523@gw1.siptrunk.com - Calling Number: 212
2056110mS CMARS: SEND Setup TO LINE
2056110mS CMCallEvt: 17.1040.0 11 SIPTrunk Endpoint: StateChange: END=child CMCSIdle->CMCSOffering
2056112mS Sip: 17.1040.0 11 SIPTrunk Endpoint(f4f06010) received CMSetup
2056114mS Sip: 17.1040.0 11 SIPTrunk Endpoint(f4f10d58) SetLocalRTPAddress to 192.168.1.222:49154
2056116mS CMCallEvt: 0.1038.0 -1 TargetingEP: StateChange: END=X CMCSOffering->CMCSDelete
2056116mS CMCallEvt: 0.1038.0 -1 BaseEP: DELETE CMEndpoint f4f0a528 TOTAL NOW=3 CALL_LIST=1
2056149mS CMARS: LINE ep Received: CMProceeding - child->state = CMCSOffering - ARS Call State = CMCSOverlapRecv
2056189mS CMARS: LINE ep Received: CMProceeding - child->state = CMCSOffering - ARS Call State = CMCSOverlapRecv
2061883mS Sip: 17.1040.0 11 SIPTrunk Endpoint(f4f10d58) LR is On and route is Route: <sip:63.247.69.226:5060;lr=on;ftag=3bdfd831e775b567;vsf=AAAAAAoFCnRSQgAfQ1wwEwVEQBhHExsfdW5rLmNvbQ--;dlgcor=88f.e952>
2061883mS Sip: SIPTrunkEndpointDialogOwner::SetRemoteAddressForRequest from 63.247.69.226:5060 to 63.247.69.226:5060
2061884mS Sip: 17.1040.0 11 SIPTrunk Endpoint(f4f10d58) SetRfc2833TxPayload: use RFC2833 for dtmf
2061884mS Sip: 17.1040.0 11 SIPTrunk Endpoint(f4f10d58) SetRemoteRTPAddress to 67.231.0.3:48516
2061884mS CMARS: LINE ep Received: CMProgress - child->state = CMCSOffering - ARS Call State = CMCSOverlapRecv
2061884mS CMARS: LINE IS NOW THE B END OF THE CALL - CMARSEndpoint::RequestEnd()
2061884mS CMARS: CMARSEndpoint::CallLost(cause=124) - Address: 0.1039.0 11 ARS for SIPTRUNKGW1 - Call State: CMCSOverlapRecv



This is when dialing 10 Digit
2243167mS CMARS: FindActiveARSByGroupID GroupID=51 - Found
2243167mS CMARS: MakeCallTarget - Called Number: 7324338523@gw1.siptrunk.com
2243168mS CMCallEvt: 0.1043.0 -1 BaseEP: NEW CMEndpoint f4efbfc0 TOTAL NOW=3 CALL_LIST=1
2243168mS CMTARGET: 252.1041.0 12 Office Phone.0: CancelTimer CMTCDelayedProcessing
2243168mS CMTARGET: 252.1041.0 12 Office Phone.0: INITIAL TARGETING SUCCEEDED
2243169mS CMTARGET: 252.1041.0 12 Office Phone.0: GetNoAnswerTimer:15
2243169mS CMCallEvt: 0.1042.0 12 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
2243170mS CMCallEvt: 0.1043.0 12 ARS for SIPTRUNKGW1: StateChange: END=T CMCSIdle->CMCSOffering
2243170mS CMCallEvt: 0.1042.0 12 TargetingEP: RequestEnd 0.1043.0 12 ARS for SIPTRUNKGW1
2243170mS CMTARGET: 252.1041.0 12 Office Phone.0: CancelTimer CMTCNoAnswerTimeout
2243171mS CMCallEvt: 0.1043.0 12 ARS for SIPTRUNKGW1: StateChange: END=B CMCSOffering->CMCSOverlapRecv
2243171mS CMARS: FORM: SIPTRUNKGW1 - Received Number: 7324338523@gw1.siptrunk.com
2243171mS CMARS: FOUND A SHORT CODE - short_code: XXXXXXXXXX@gw1.siptrunk.com - Tel: 1N - Called_Party: 17324338523@gw1.siptrun - Line Group Id: 17
2243172mS CMARS: FindActiveARSByGroupID GroupID=17 - Not Found
2243172mS Sip: License, Valid 1, Available 5, Consumed 0
2243172mS CMCallEvt: 0.1044.0 -1 BaseEP: NEW CMEndpoint f4f06010 TOTAL NOW=4 CALL_LIST=1
2243173mS Sip: SIPDialog f4f10d58 created, dialogs 1
2243174mS CMARS: FOUND LINE - Line Id: 17 - using line group id: 17 - Called Number: 17324338523@gw1.siptrun - Calling Number: 212
2243174mS CMARS: SEND Setup TO LINE
2243175mS CMCallEvt: 17.1044.0 12 SIPTrunk Endpoint: StateChange: END=child CMCSIdle->CMCSOffering
2243176mS Sip: 17.1044.0 12 SIPTrunk Endpoint(f4f06010) received CMSetup
2243178mS Sip: 17.1044.0 12 SIPTrunk Endpoint(f4f10d58) SetLocalRTPAddress to 192.168.1.222:49154
2243180mS CMCallEvt: 0.1042.0 -1 TargetingEP: StateChange: END=X CMCSOffering->CMCSDelete
2243180mS CMCallEvt: 0.1042.0 -1 BaseEP: DELETE CMEndpoint f4f0a528 TOTAL NOW=3 CALL_LIST=1
2243212mS CMARS: LINE ep Received: CMReleaseComp - child->state = CMCSOffering - ARS Call State = CMCSOverlapRecv
2243213mS CMCallEvt: 0.1043.0 12 ARS for SIPTRUNKGW1: StateChange: END=B CMCSOverlapRecv->CMCSCompleted
2243216mS CMExtnEvt: Office Phone: CALL LOST (CMCauseCallRejected)
2243216mS CMExtnEvt: Office Phone: Extn(212) Calling Party Number(212) Type(CMNTypeInternal)
2243216mS CMCallEvt: 252.1041.0 -1 Office Phone.0: StateChange: END=X CMCSDialling->CMCSCompletedTone
2243219mS CMExtnEvt: v=1 State, new=CMESCompleted old=Dialling,0,0,Office Phone
2243219mS CMARS: CMARSEndpoint::CallLost(cause=21) - Address: 0.1043.0 -1 ARS for SIPTRUNKGW1 - Call State: CMCSCompleted
2243220mS Sip: 17.1044.0 -1 SIPTrunk Endpoint(f4f06010) received CMReleaseComp
2243220mS Sip: SIPDialog f4f10d58 deleted, dialogs 0
2243220mS CMCallEvt: 17.1044.0 -1 SIPTrunk Endpoint: StateChange: END=X CMCSOffering->CMCSDelete
2243221mS CMCallEvt: 0.1043.0 -1 ARS for SIPTRUNKGW1: StateChange: END=X CMCSCompleted->CMCSDelete
2243221mS CMCallEvt: END CALL:12 (f4f0c418)
2243221mS CMCallEvt: 0.1043.0 -1 BaseEP: DELETE CMEndpoint f4efbfc0 TOTAL NOW=2 CALL_LIST=0
2243222mS CMCallEvt: 17.1044.0 -1 BaseEP: DELETE CMEndpoint f4f06010 TOTAL NOW=1 CALL_LIST=0


It seems to me the 11 digit dialing is using the code "N" but I don't understand why the 10 digit dialing isn't using the code XXXXXXXXXX@gw1.siptrunk.com

Can anyone see what I'm missing? Any help would be appreciated.

Thanks
 
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I've never seen @gw1.siptunk.com in the code - it should be in the number

From the knowledgebase

However the short code must also change the number dialed into a destination SIP URI suitable for routing by the ITSP. In most cases, if the destination is a public telephone network number, a URI of the form 123456789@example.com is suitable. For example:

Code: 9N#

Feature: Dial

Telephone Number: N"@example.com"

Line Group ID: 100

While this can be done in the short code, it is not an absolute necessity. The ITSP Proxy Address or ITSP Domain Name will be used as the host/domain part.

I'm sure in most recent release the Telephone Number can just be N etc
 
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