Can't dial numbers with 389 prefix

[FONEGUY]

New to Call Manager so excuse the less than intelligent question . I have a site that is reporting that they can't place calls to a specific prefix . All other prefixes in the 970.xxx.xxxx complete as expected . Any suggestions on where to look to see why they can't place calls to the 389 prefix ? When calling 9.970.389.xxxx , they are receiveing the 'We're sorry, your call cannot be completed as dialed… error message .
Thanks in advance !

 

[gnrslash4life]

The first thing to do is to check to make sure the call is routing properly in DNA. You can find it under Serviceability.

Certifications:
A+
Network+
CCENT
CCNA Voice
TVOICE
CAPPS
CIPTV1
CIPTV2

 

[whykap]

Is that prefix considered long distance even though you are in the same area code? If so it will require a 1, eg 9.1970.389.xxxx
Try that and see if tit helps