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Can't create Pseudo ACD

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DJ wanna know

Technical User
Jan 22, 2020
21
PH
Hi guys, I am having a problem in creating a Pseudo ACD.

This error keeps popping up.
Could not add Pseudo ACD. See /cms/install/logdir/admin.log for details.

As I check the admin.log file I see this message.

Create Pseudo ACD command started Mon Mar 16 00:55:54 EDT 2020
Cannot allocate more than 2000 exceptions records across all ACDs.
Turn on CMS and use Data Storage Allocation to modify an existing ACD
or modify your storage.def file appropriately for this ACD and run setup again.

I tried rebooting the server, and also set exception records to 1000 in ADS but still having the same error message and can't create a Pseudo ACD.

 
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