Can't connect to Mailboxes.

[superjet]

Happy Monday everyone.
I have a problem backing up my Exchange server at the mailbox level.
I can back up the Information Store, but I get an access denied when I am at the brick level.
I am logged into the backup server as the account I created for BE.
The back up server is Win 2K pro (SP3), BE 8.5 with Exchange service/Remote agent started.
The Exchange box is Win 2K server running Exchange 5.5 (SP4) with BE Remote Services started.

Here is the server log from the failure.


======================================================================
Job server: xxxxx
Job name: Full Exchange
Job started: Friday, February 07, 2003 at 11:55:05 PM
Job type: Backup
Log file: BEX09.txt
======================================================================

Drive and media information from media mount:
Changer Name:
Drive Name: COMPAQ 1
Media Slot: 0
Media Cartridge Label: DLT000003
Targeted Media Set Name: Media Set 1

======================================================================
Job Operation - Backup
Media operation - overwrite.
Hardware compression enabled.
======================================================================
Performing Remote Agent backup

Media Name: "Media created 2/7/2003 11:55:05 PM"
Backup of "\\xxxxxxxx\Microsoft Exchange Directory "
Backup set #1 on storage media #1
Backup set description: "Backup 0016"
Backup Type: FULL - Database & Logs (flush committed logs)
Backup started on 2/7/2003 at 11:55:20 PM.
Database Directory

Backup completed on 2/7/2003 at 11:55:28 PM.
Backed up 1 Exchange Server store(s)
Processed 13,648,148 bytes in 8 seconds.
Throughput rate: 97.6 MB/min
----------------------------------------------------------------------
Performing Remote Agent backup

Media Name: "Media created 2/7/2003 11:55:05 PM"
Backup of "\\xxxxxxxxxx\Microsoft Exchange Information Store "
Backup set #2 on storage media #1
Backup set description: "Backup 0016"
Backup Type: FULL - Database & Logs (flush committed logs)
Backup started on 2/7/2003 at 11:55:29 PM.
Database Information Store

Backup completed on 2/8/2003 at 12:52:01 AM.
Backed up 1 Exchange Server store(s)
Processed 6,844,088,776 bytes in 56 minutes and 32 seconds.
Throughput rate: 115.5 MB/min
----------------------------------------------------------------------
Unable to attach to \\xxxxxxxxxx\Microsoft Exchange Mailboxes.
Access is denied.
^ ^ ^ ^ ^
Unable to attach to \\xxxxxxxxxx\Microsoft Exchange Mailboxes.
^ ^ ^ ^ ^

======================================================================
Job ended: Saturday, February 08, 2003 at 12:53:21 AM
Job completion status: Failed

Any ideas why I could access everything else, but not attach to the Mailboxes?

Thanks,
Jamie

 

[andyvick]

I had the same problem - you need to make sure that the Backup Exec account has Service Account Admin rights to the Exchange container that you are backup up.

 

[Tekmazter]

and also that there is a mailbox for the backupexec acct, and a profile created and mapped for that acct on the backup server.

 

[blindsteve]

Here are a couple of articles from veritas' site which may be of some help...

http://seer.support.veritas.com/docs/234575.htm

http://seer.support.veritas.com/docs/244457.htm