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Can't connect to Internet

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harrymossman

harrymossman

Technical User
Sep 5, 2002
255
US
I have an iMac with Windows XP on a partition. The Mac portion connects to high-speed Internet with no problem.

When in Windows, Network Connections shows that I am connected. But neither IE nor Firefox will connect to it. So, it seems to be some kind of Windows issue.

Can anyone help? What other info do you need? I am not real tech savvy about Windows.
 
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We need to know how your connection is set up?
Is it DSL, Cable?

Does the router auto assign IP addresses?
Or are they manually set on MacOs.

If its manually set, what does the network configuration look like in Mac.

IP address, Subnet, Gateway etc...?

Same thing for the Windows side, what does it have for IP, Subnet, Gateway etc...

Is this a Wireless connection? Or is it Wired?





----------------------------------
Phil AKA Vacunita
----------------------------------
Ignorance is not necessarily Bliss, case in point:
Unknown has caused an Unknown Error on Unknown and must be shutdown to prevent damage to Unknown.
 
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In a Command window (CLI, shell) under XP, type the following:

netsh winsock reset catalog

what this does is, it resets the winsocks, which can become scrambled through malware, AV, FW programs and other apps...

also you could list what IPCONFIG /ALL (also from the CLI), has to say, and post it here...



Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"
 
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Ok. Thanks. Hmmm.

I think it's safer to use my Mac for the Internet anyway.

But seriously . . .

I entered netsh winsock reset catalog. Successful.

IPCONFIG /ALL didn't do anything.

It is cable. This computer has a wireless connection to it.

The router must assign IP addresses. They are not manually set.

Thanks for your help. Sorry I can't be more helpfu.

 
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So can Windows XP find the Wireless network to connect to?

Does it even know there's a wireless card connected?

If you go into Network Connections do you have an icon for the Wireless connection?
xp-network-connections.gif


Can you right click it to and Choose "View Available Wireless Networks"
wireless-network-connection-search.gif


Does your wireless network appear in the list there?
Wireless-network-Window.jpg







----------------------------------
Phil AKA Vacunita
----------------------------------
Ignorance is not necessarily Bliss, case in point:
Unknown has caused an Unknown Error on Unknown and must be shutdown to prevent damage to Unknown.
 
Upvote 0 Downvote
I do have an icon for the wireless connection.

Right-clicking, I have all those options except "View Available Wireless Networks.
 
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Then try Properties, and check if you have a Wireless Networks Tab in the Properties Dialog Window.



----------------------------------
Phil AKA Vacunita
----------------------------------
Ignorance is not necessarily Bliss, case in point:
Unknown has caused an Unknown Error on Unknown and must be shutdown to prevent damage to Unknown.
 
Upvote 0 Downvote
What firewalling is on the Windows side? Some Anti Virus suites have hidden firewalling components too.

Can Windows Ping anything?

Can you connect via "Safe Mode with Networking"?

 
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No, I do not have a Wireless Networks Tab in the Properties Dialog Window.

In Safe Mode with Networking, Network Connections is blank.

I vaguely know what Ping means, but not how to do it.
 
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IPCONFIG /ALL didn't do anything.
Click to expand...
tells me something is AMISS in your setup... it should have spat out the wireless and the cable NIC's IP addresses and what have you...

now go to the NETWORK CONNECTIONS and make sure that all are ENABLED!... if the CABLED connection is missing, then follow the Connections Wizard, in establishing a connection first...

Using the Internet Connection Wizard In Windows XP



Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"
 
Upvote 0 Downvote
Looks like Windows can't manage the Wireless connection at all. If it detects a card it can use it should provide the View Available Wireless networks, or the Wireless Network Tab, unless there's some other manager controlling the wireless card.

Or there is a problem with the card.

Not surprisingly there's no connection.
Which would mean there's nothing to ping other than the loop back address.

Looking at the task bar at the bottom, are there any icons next to the clock that would indicate a wireless manager?
Just mouse over the icons and you should get a description.

Also Just to rule it out. Right click My computer then click on Properties->Hardware Then click on the Device Manager button. When it opens look for the Network adapters key, and check if any of the listed adapters there has a yellow Exclamation Mark next to it, or if there is no entry for your wireless card.


----------------------------------
Phil AKA Vacunita
----------------------------------
Ignorance is not necessarily Bliss, case in point:
Unknown has caused an Unknown Error on Unknown and must be shutdown to prevent damage to Unknown.
 
Upvote 0 Downvote
Windows Network Problem Solver

Got Network issues and nForce Chipset...thread1583-1437402:

How to troubleshoot TCP/IP connectivity with Windows XP

Ping

Windows Firewalls must be configured to allow ICMP packets in and out for Ping to work.

Microsoft Windows XP SP2 - Installation and Tweaking Guide
 
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1. The various drivers were not installed. I didn't know I had to use the OS X disc to install them. Now they are.

2. IPCONFIG/ALL now prints out but I have no idea how to paste it here, having spent a lot of time looking. I didn't see any way to copy the text from the command window. It took a long time to even find out how to do printscreen in the Windows side of a Mac.

3. I also have a screen shot of Network Connections, showing 1394 Net Adaptor Connected. Wireless Network Connection, Broadcom 802.11nn not connected. Also don't know how to paste this.

 
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2. IPCONFIG/ALL now prints out but I have no idea how to paste it here, having spent a lot of time looking. I didn't see any way to copy the text from the command window. It took a long time to even find out how to do printscreen in the Windows side of a Mac.
Click to expand...

Right click, on the title bar of the Command prompt window, and go down to Edit, and then Mark.
With that done hold down the button, to highlight the text you want to copy, then again "right click" on the title bar, edit and choose Copy.

You can then paste it into the reply box here or anywhere else you want.

3. I also have a screen shot of Network Connections, showing 1394 Net Adaptor Connected. Wireless Network Connection, Broadcom 802.11nn not connected. Also don't know how to paste this.
Click to expand...

you'll need to go to Start, All Programs, Accessories, and Open Paint .
Or any other Image program you have installed. and paste it in there, amd save it as an image.

you can then upload it to an image hosting site like Photobucket or Imageshack, and paste the link it makes here so we may see.


With that said, if you installed the drivers, then you should be able to right click the Wireless connection and see if you no have the "View Available wireless networks" option.


----------------------------------
Phil AKA Vacunita
----------------------------------
Ignorance is not necessarily Bliss, case in point:
Unknown has caused an Unknown Error on Unknown and must be shutdown to prevent damage to Unknown.
 
Upvote 0 Downvote
What happens when you try to connect to your network? does it ask you for a WEP key?




----------------------------------
Phil AKA Vacunita
----------------------------------
Ignorance is not necessarily Bliss, case in point:
Unknown has caused an Unknown Error on Unknown and must be shutdown to prevent damage to Unknown.
 
Upvote 0 Downvote
Harry - did you run the Network Connection Wizard (seen at the bottom on the first picture) at all yet? You will need to do this first, basic reason is that even though XP sees the Networks, it does not know how to do so and thus can't connect...

Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"
 
Upvote 0 Downvote
I have tried that more times than I can count. I don't know which boxes to click, but I think I have tried every combination. None of the paths get me to a connection.

I believe that I do not need to enter a WEP key. I believe that the Internet provider set it up so I don't have to. I bought a Windows notebook computer a few months ago. It got right onto this network with no problems.
 
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So then just double click your Network

I'm assuming its the Breakers network. Which is secured, and requires a Key.

As soon as it tries to connect it should bring up the Enter WEP Key box for you to enter the WEP key.

If it doesn't, than what error is it coming back with?




----------------------------------
Phil AKA Vacunita
----------------------------------
Ignorance is not necessarily Bliss, case in point:
Unknown has caused an Unknown Error on Unknown and must be shutdown to prevent damage to Unknown.
 
Upvote 0 Downvote
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