Can't connect Nokia Lumia 1020 to my PC with windows 8 via USB cable

[davikokar]

hallo,

I can't connect my Lumia 1020 to my PC. When I cable it in, I see in device manager under "other device" that the phone is listed with a yellow point. I tried to uninstall it and the replug it in but this does not work. I followed the instructions at:

https://support.microsoft.com/en-us/kb/2749484

but without success. My phone still won't be recognized.

Same phone with same cable is recognized on another machine (running windows 7)... so it cannot be the phone or the cable.

Any suggestion ? Idea ? Thanks

 

[rclarke250]

The yellow exclamation point means there is a driver issue, try reloading the usb drivers for the pc, and rebooting. Then connect the phone and see what happens.

 

[linney]

Do you need to download the WindowsPhone.exe in order to see it when connected to your PC?


Windows Phone app for desktop

https://www.windowsphone.com/en-au/how-to/wp8/windows-phone-app-for-desktop

 

[davikokar]

I tried reloading the driver and rebooting but without success. I also downloaded the application Windows Phone app for desktop, I installed it but this app does not work at all. If I try to lunch it it does not react at all.

 

[linney]

How does your phone behave if you connect it to another Windows 8 machine? Is it possible that, the USB cable, the USB connectors, or even the phone itself are faulty?