Can't Cancel 3rd Party CFFM against non-prime Softkey 1

[MitelInMyBlood]

I did not realize you can perform 3rd Party CFFM directed against a non-prime softkey appearance. However, it appears that you can.

The problem comes in trying to cancel 3rd Party CFFM when the target extension is only non-prime.

I had to cancel (delete) all line appearances of the non-prime number to get this to clear.

Anyone know of a better way?

 

[MitelInMyBlood]

Sorry - - System = multiple clustered 2K LW34 + multi clustered 3300 8.0 UR2

 

[kwbMitel]

I've never had an issue setting or cancelling CFFM on a non-prime key.

Must be something particular to your setup.

Is the key resilient? A member of a hunt group? Anything special at all?

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[MitelInMyBlood]

No, nothing unusual, exceot there is simply no prime appearance of it anywhere. It is multicall and appears as either immediate ring or immediate ring-continuous on 4 other instruments.

The only thing unusual was that we did it with 3rd party CFFM (which is the only way you can user-program a non-prime line).

Remote cancel forwarding would not work as that feat applies only to a prime.

Similarly we could not pull up the extn on an SC1000 console, again because it's not prime.

We could use 3rd party CFFM commands to re-forward it elsewhere, but could not cancel the fwd'g.

 

[kwbMitel]

Your assertion that the cancel code is specific to primes is not correct.

I just tested this using a non prime key on a single phone, a multicall on 2 sets and a key system line on 2 sets. In all cases the Remote CFFM SET/CANCEL worked. I used it to forward to voicemail and then cancel.

The only guess I have at your issue is the FAC itself. You might have a conflict somewhere in your system. Try changing the FAC for cancelling to something else and try again.

My FAC for:
Call Forwarding - Follow Me - Third Party ........ #15
Cancel Call Forwarding Follow Me - Third Party ... #015





*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[MitelInMyBlood]

Duh....
there was no cancel CFFM 3rd party FAC defined.
There is now!!
Thanks.

 

[kwbMitel]

Thanks for the star.

Kind of ironic isn't it for you to miss something like that, considering the level of support you've demonstrated in this forum. I take it you were trying to use the cancel forward remote not the third party.

It's the same with me, I either miss something so obvious it pains me to reveal or so obscure I wouldn't solve it on my own in a million years.

TTFN



*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[MitelInMyBlood]

Yes. During Hurricane Ike I was working from home and had used (for the first time) CFFM 3rd Party to redirect several folk's office exts to their cellulars. Came back in to the office yesterday & needed to cancel one on a softkey and completely forgot about the separate FAC for the cancel feature. Felt like an idiot on that one. Still not many people back at the office today; lots of damage, still over 1.5 million plus in Houston w/o electricity. Parts of Galveston & Bolivar peninsula are decimated

 

[paterson]

Glad to hear that you made it though!