I have a customer with a BCM50, Rel 6.0, PRI, and 7316E phones. They have an 800 number that's overlayed on their Main number. Calls to the main number ring into a Hunt Group which broadcasts the call to 6 phones. After the 30 sec. queue timeout the call is routed to another phone, not in the hunt group, that Call Forwards the call to an offsite Answering service.
The problem: If the caller dials the main number the call forwards to the Answering service perfectly. However if the caller uses the 800 number, the call rings the Hunt Group but it never forwards to the phone that is call forwarding to the Answering service. When the queue timeout is reached, the 800 call just loops around back into the queue and it will continue to do this until the caller hangs up.
Additional info: I removed the Main number Target line from the Hunt Group and assigned it to the phone that forwards the call to the Answering service; this worked perfectly for both the Main number and 800 number calls.
I also tried assigning the Target line to both the Hunt Group and the forwarding phone but the 800 call still would not route to the answering service.
Has anyone heard of this before and is there a fix?
The problem: If the caller dials the main number the call forwards to the Answering service perfectly. However if the caller uses the 800 number, the call rings the Hunt Group but it never forwards to the phone that is call forwarding to the Answering service. When the queue timeout is reached, the 800 call just loops around back into the queue and it will continue to do this until the caller hangs up.
Additional info: I removed the Main number Target line from the Hunt Group and assigned it to the phone that forwards the call to the Answering service; this worked perfectly for both the Main number and 800 number calls.
I also tried assigning the Target line to both the Hunt Group and the forwarding phone but the 800 call still would not route to the answering service.
Has anyone heard of this before and is there a fix?
