Can't (automatically) FNA to 0 in day & vmail at night... 2

[Phonehed]

Brand new MICS 7.1/PRI w/new CP-100.

Customer wants everyones' calls (both internal and DID) to forward no answer to the operator on 4 rings during the day but at night they want the calls to end up in their individual mailboxes. Of course they refuse to hard forward their sets at night.

Operator is set to FNA on 6 to the general delivery mailbox.

I could have sworn this used to work (after 10 rings) on the older software but I can't get anything but the general delivery mailbox after 4 rings on this one.

Just for grins I tried forwarding no answer to a hunt group and then overflowing to vmail but I still got the GD mailbox.

I do have an automatic night ring mode set up but it only answers the main (DID) number.

Is there something new about the software or am I forgetting something?

 

[jerryreeve]

If you set up the night mode the Voicemail's Auto Attendent will answer the lines. you can set up the outside lines to have a primeset as the operator on 4 rings this will solve the first part of your problem but the individual lines going to VML will happen as follows during the night. ring at cust phone for 4 rings then start ringing at operator phone, continue to ring at both location for 2 more rings when the fwd to vm takes over and the call is answered by the cust VM.

----------------------------
'Rule 29', "The enemy of my enemy is my enemy's enemy. No more. No less."
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JerryReeve
Communication Systems Int'l
com-sys.com

 

[cook1082]

It aint going to work. You are sending the phones FNA to the recept phone instead of VM and the service mode will send it to AA. They will have to either FWD the phones to vm hard or change the FNA to the VM DN.

 

[exsmogger]

Would turning on Redirect DN in the Call Pilot make it work the way you want?

Brian Cox

http://www.jandjcommunications.com

 

[jerryreeve]

cook1082: That is the reason I suggested the primeset on 4 rings, the attendent's phone will not do anything until its timer expires and the individual 4 ring timers should expire early.
Exmogger: I haven't played with the redirect DN, how does that work?
Phoned: Is any of this helping you?

----------------------------
'Rule 29', "The enemy of my enemy is my enemy's enemy. No more. No less."
----------------------------
JerryReeve
Communication Systems Int'l
com-sys.com

 

[exsmogger]

Redirect DN is supposed to keep sending along the DN number of the extension to which a call was originally transferred. In theory an unanswered call would be directed to the original extension's mailbox. I haven't played with this feature either, so I'm just taking a shot in the dark with my suggestion.

Brian Cox

http://www.jandjcommunications.com

 

[Deweyhumbolt]

Redirect DN is essential when using Centralized Vmail. Never used it in any other capacity.

Adversity is Opportunity

 

[SupportDude]

You were close with the Hunt Group idea.
Here's what you have to do.
Each user will require their own Hunt Group and their own Ringing Group.
Set FNA on each set to the VM DN.
Change the Hunt Group DN to whatever the current set DN is to catch the internal calls.
Assign the users target line to the Hunt Group to catch the DID's.
During the day, the call is picked up by the Hunt Group, and then overflow it to the operator.
At night the Ringing service is active, which allows the target line to ring the set, then follow FNA to the users mailbox.
Works like a charm!
I usually charge for this type of thinking.

-SD-

http://www.mysupportguy.net

 

[Phonehed]

Thanks y'all.

Still haven't been out there yet but I logged in via the RAD after hours and tried using DRT to prime (with the operator as the prime set) and that seems to be working although they may not be real happy about the limited choices on ring counts.



Phonehed in Dallas