Can't add trunk to pool

[ybecker]

I've got a Magix that I recently did changes to the outbound pools and wasn't thinking when I emptied a pool of it's trunks. I had this pool assigned to several analog stations the customer was using for faxes. The pool in question is still assigned to the single line extensions, which wasn't an issue till the customer complained that the owner of the company used to have outside dt first on his extension. I had forgotten I had set him up with the pool assigned to his phone also. Of course the translations show no trunks assigned to the phone, but the pool key is stuck on his phone, I've done this before and figured out that a trunk has to be assigned to the pool then the trunk has to be deleted from the line assignments to get rid of the button. Problem now is that I can't seem to add a unused trunk to the pool to delete the pool button. Any trunk I try is rejected. I know if a trunk is in use or assigned to another pool, it can't be assinged to a specific pool. Anyone know of any reason why I wouldn't be able to assign a trunk to this pool? I've even tried downloading the translations into a processor in surrogate mode to try to assign a trunk to this pool. I'm racking my brain over this and it just isn't coming to me. Any help would be appreciated.

 

[telecomtekperson]

Did you pull a print of "general Trunk information"? That will show what is going on.

What pool are you trying to add the trunk to? Are you sure it is a valid pool group?

 

[tdaugirdas]

If you can - post a copy of the "Trunk Info" report - and let us know what pool is giving you the problem.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[ybecker]

I'll get general trunk info posted today, I've looked at it and didn't see anything out of the ordinary. I know it is a valid pool because it is still assigned to several extensions even though it is empty. It is 896.

 

[tdaugirdas]

The trunk info report may help us find out why you cannot add a line to pool 896 - so you can delete the button. It would also help if you gave us a listing of the modules installed - and also indicate if you have T1/PRI service - and, if so - how many channels.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[ybecker]

The switch has pri service. I'm not sure how this could help but the installed modules are as follows:

1-408MLX
2-800CLID
3-008MLX
4-008MLX
5-016RNG GEN
6-012RNG GEN
7-012RNG GEN
8-408GS/LS ID
9-016T&R
10-016MLX
11-024TDL
12-024TDL
13-MERLIN MESSAGING
14-100DCD

I'm trying to get my photobucket account back up to post the copy of the general trunk info. I'll get it up asap.

 

[ybecker]

here is the gen trunk info.

 

[tdaugirdas]

OK - so analog lines are reserved for trunks 801-816. How many PRI channels? The full 23 or less? Is your outbound pool still 70? What trunks are in there? 817 thru 839? Or do you use multiple pools? What pools are in use?

What trunks were originally in pool 896?

This would be much simpler to troubleshoot if you just posted the Trunk Info report.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[tdaugirdas]

WOW - interesting? What dialout code do you use to get an outside line? It can't be 9 - that would limit you to the one analog line in Pool 70. I assume that is for FAX - ditto for 899 and 895.

So according to your trunk report you should be able to add line 841 to pool 896 - and then delete the button for it.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TouchToneTommy]

Why can't it be 9 for outbound calling? ARS will let you specify which pools in which order to use. Obviously 911 traffic will go out over line 809.

 

[tdaugirdas]

Hi TTT
- true - but the default for "9" is pool 70. I would have put all of the PRI channels in pool 70 - or at least some of them. I assume he has multiple companies at one site - each with it's own outbound pool. Looks like the few analog lines are for fax or modems.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[ybecker]

70 pool is used for 911 calls only, this is an analog copper trunk for emergency use, I've got 23 pri trunks in pools 890 thru 894 for different caller id on outbound calls. I am using dial "9" ARS for outbound calls. Pool 899 has a private trunk in it. I'm using ARS and restriction levels to outpulse different caller id info from the phones, the customer has 5 different business onsite with 5 different main phone numbers.

 

[tdaugirdas]

Did you try adding trunk 841 to pool 896 - so you could delete it?

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[ybecker]

I didn't try 841 specifically, but I did try a few in the 850s. Should I try 841? The Original trunks in 896 were the 23 pri trunks. Owner wanted seperate caller id to be outpulsed so I made changes and uploaded translations after hours. Which trunk info report did you want to see? There are several.

 

[tdaugirdas]

Well - I still am not sure why when you try to delete the pool 896-I button - it doesn't just disappear. Although I have never tried to delete a pool button with no lines in it - so maybe having a line in there is required. If you tried to add a line to pool 896 in the 850's range - I would just add a legitimate unused line - like 801 or 802 - and then try the delete button.

Try that and see what happens.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[ybecker]

tdaugirdas
yes, to delete the empty pool button I need to add a trunk to the pool, then unassign the line from line assignments. I've run into this before, but I've always been able to assign a line to the pool. This time the switch won't let me. I've tried all of the unused analog trunk ports and a few in the 850s. I'll keep on it. Just not sure what would keep me from assigning a trunk to the pool besides the trunk being busy or assigned to another pool.

 

[tdaugirdas]

The only thing that would prevent adding a trunk to a pool - would be if the same trunk was already assigned elsewhere - so if that is not the case (e.g. trunks 801 thru 808 are not assigned) - something else may be a problem - like the pocessor.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[ybecker]

It's possible, but I've also loaded the translations into another processor in surrogate mode and the same thing is happening.

 

[tdaugirdas]

Weird - maybe TTT can offer some insight.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[dagwoodsystems]

It is absolutely true that you must have at least one line assigned to a pool before you can remove it from someone's phone.

Bad news is that the switch does really weird things when a station has a no-member pool button. I went round and round with this problem at a TV station just last week.

I tried assigning several unassigned lines with no luck. Ultimately--and apparently quite randomly--one of the unassigned trunks "took" just fine. Do I have an explanation? Absolutely not. I think it's just one of those weird hit and miss things that you have to deal with when you have this kind of situation.

Add a trunk and then inspect the pool. Keep trying until at least one trunk sticks. Don't bother going back to remove the phone's pool button until you get that far.

____________________________
Any sufficiently advanced technology is indistinguishable from Magix. --Arthur C. Clarke (imbellished).