Can't acquire acd phone in Genesys CME

[jheendi]

Good day all,
I need some help,

We have Nortel CS1000 Multi and URS 8.0 arrangments.

We used to have Symposium CCMS/CCM where we used to acquire phones in Symposium first and then in Genesys after doing any changes into phone configuration.

Attached is screen shots of phone I am having difficulty with..

I tried to delete 6205 and 2112 from CME and it did not deacquire.

I then did DAQR AGT 20 0 2 9 in LD 48 and did changes and after that tried to acquire it in CME but no luck.

I even deleted phone and recreated in pBX but to no vain.

Just to add, I programmed 15 phones and 14 of them are working and acquired fine, but only this one.. any help would be highly appreciated.

TN 020 0 02 09
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
MRT
ERL 0
FDN
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
XLST
CLS CTD FBD WTA LPR MTD FND HTD TDD HFD GRLD CRPD STSD
MWD LMPN RMMD AAD IMD XHD IRD NID OLD VCE DRG1
POD SLKD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHA CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CDMR PRED RECD MCDD T87D SBMD PKCH CROD CROD
CPND_LANG ENG
HUNT
PLEV 02
PUID
DANI NO
SPID NONE
AST 00 01
IAPG 0
AACS NO
ITNA NO1
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 9700 0 2112
AGN
01 SCR 6205 0 MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
02 ACNT
03 NRD
04 MSB
05 HOT D 4 7900
06 HOT D 4 4421
07
08 HOT D 4 7901
09
10
11 HOT D 4 7902

 

[dulfo666]

Silly one. Did you aqcuire it back into Symposium ?

 

[jheendi]

tks dulfo666 but we don't have symposium anymore.. its only URS and we use Symposium as Mer Link only to talk to PBX..

 

[jheendi]

From what I am seeing, it sounds like the Config db server isn't updating the application (in this case TServer) dynamically (that is, in real time)

when the agent is removed via the CME. The way I understand it to work would be that agent would log out so one can do whatever needs to be done to the phone.

I went into CME and removed the extension and position, when I did that the config db is changed and config_db Server sees it and updates its cache and pushes the change out to TServer.

Do I need to restart T server or whole outbound solution.??

Have anyone experienced similar issue..? and know the workaround..?

Please let me know..

thanks..